ComplaintsforWyatt Investment Research, LLC

• Initial Complaint

  11/07/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Im writing in regards to my registration with Income Confidential. I initially called and talked to ***** who convinced me to check it out further. I listened to ************************* and thought his presentations were great, but I am very new/unfamiliar with all this. I have gone over the materials you have included countless times, and to be honest its all above my head. I have continued to pay the $30 fee each month hoping to eventually make sense of everything. I have been researching the materials provided even further on my own time. The monthly fee is in addition to the initial $597 I paid at sign up. Despite my continued time and effort, ** still unable to make sense of the materials or use them for any further financial gain. I have spent an unprecedented amount of time attempting to comprehend Income Confidential and make it of use to me, but have not succeeded. I am asking that you please refund me the $597. It has been a waste of money to me as I havent been able to utilize the materials or benefit from them. Signing up for something like Income Confidential shouldnt be costing me this much time and money as its supposed to help me make money. I will continue to follow and support you as I do like your presentation style. I really do appreciate your time and attempt to support me with Income Confidential, but I would just like to please receive a refund at this time. I have tried all other avenues before requesting this refund thru here including messaging your customer service directly. I never received a response from customer service. I have included a copy of my bank statement that shows proof of my payment for $597. Thank you so much for your time and help.

  

  Business response

  11/14/2023

  Our services are typically not refundable as it states on all of our order pages. We had two conversations with **** to try and move her to a different service that would better suit her needs. We agree to a refund. However, we have tried to call **** a few times now, with no response and a voicemail that is full and unable to receive anymore messages. There seems to be a problem with the credit card that was used, and we have asked **** to please call us. I emailed her today with the email she stated in the complaint that was never updated to her account. 

  We hope to resolve this quickly. 

   

  Thank you!

  ***************************

  Customer response

  11/15/2023

  I am only rejecting the business response in order to avoid closing the case since I need to provide additional information. I really appreciate you taking the time to get back to me. I double checked the card that was used originally and there shouldnt be any issues with it. I apologize about my voicemail box being full I have cleared out messages to make space so it should be working now. I had originally attached the screenshot from my bank of the card that I had used to make my original purchase with you. If you still arent able to refund my card ending in ***** please let me know. Or if you need me to send anymore screenshots I can do that as well. Thank you so much for your time and help. Sinceurely, *********************

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

  

  Business response

  11/16/2023

  We will need **** to contact us directly via any refunds. For security purposes. I can not view screenshots on this website. 

  ************.

  We are happy to provide a refund, but we need **** herself to respond to us. 

  Thank you!

  Customer response

  11/22/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************

• Initial Complaint

  11/04/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have subscribed to the Option Income Pro (An Investment **************** offered by the Company) and have paid $ **** for a 5-year plan in Feb 2022. Recently, they abruptly cancelled the service and offered another of their service as a credit (in lieu of What I had subscribed). I wrote to them that I do not want a different service and would like a refund of my subscription payment. They have refused to offer refund.

  

  Business response

  11/07/2022

   We don't typically offer refunds on memberships (Clearly marked on our website and order form), however, of course we want our members to be satisfied and able to use their service.  A prorated refund was given today, and this has been resolved. 

  Customer response

  11/08/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *******************

• Initial Complaint

  08/04/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I signed up for their Lifetime ********************** Plan on August 25, 2021. I was charged $6,500 for this Lifetime membership. The only reason I sighed up for this service was to access their new BlockBot Profit program. After making a few investments using the system, several of them went down significantly in value so I was wondering why I was no longer being sent text messages with their advice on how to proceed with these investments. When I went to access my account, I noticed I no longer had access to BlockBot profits. I contacted the company and they simply stated they no longer offered that particular service because the headwinds in the market rendered it unprofitable. When I checked their advertisements, they were STILL charging people thousands of dollars to subscribe to BlockBot profits! I pointed this out to them in an email and I asked for a refund because I was no longer able to access the service I had paid for and I never received a reply from customer service. I did notice they eventually took down the option to purchase the program but obviously it was a dishonest business practice to continue selling the service to new unsuspecting clients while at the same time they were telling me it was no longer profitable. Their site still contained the following language: When you have access to a trading signal that brings you consistent, quantifiable results of 65% gains on average then life can get a whole lot easier and a whole lot more profitable. I have screenshots and dates, emails, etc.Please help! This was a lot of money and they did a classic bait and switch. All the investments are significantly in the red so instead of offering advice like buy/hold/sell they just pulled the rug out from under me. I would like a full refund as not only did they block access to what I paid for, I lost a lot of money based on what they even admitted in an email to be an unprofitable system that was falsely advertised.

  

  Business response

  08/15/2022

  We were able to speak with our client and were able to come to a mutual agreement on his membership, terms of service along with clear up any misunderstandings.  We will be working closely with ****************** in the future to unsure he's happiness with the membership. 

  Customer response

  08/24/2022

  Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********.
  I spoke with the sales manager today.  Their message to you claiming we came to a mutual agreement that I was satisfied with is yet another false claim made by this unscrupulous and untrustworthy company.  They only offered to give me a 25% discount on their service but refused to refund my money and cancel the service as I had asked.  The company offered trade recommendations including buy and sell text alerts.  This was important to me so I paid the money for the promised service.  Their website made an express promise to provide such text alerts to me.  It was promised as part of this $6500 service.  I got these text alerts every few days for several months without fail, but then I noticed I hadnt received any text alerts for 2 weeks.  I contacted the company via email to find out why and was told they discontinued the *************************   At the time they canceled the service, they also recommended selling all remaining portfolio positions but they chose NOT to send out a text alert to inform members they needed to sell their remaining positions even though we all paid for and were promised that feature.  They made the decision to only send an email.  When I asked the sales manager why they sent out text alerts for every other buy/sell recommendation and not this most important one, the sales manager said he didnt know.  I explained I was down 40-50% in most of the positions at the time they closed BlockBot Profits, but because of their negligence, I was unaware of the recommendation to sell until  two weeks later when I was down 88-92% on all four positions!  I would have done much better trading on my own without paying thousands of dollars for a lifetime membership to Wyatt Investments so they could lose almost 100% of my investments.   They tricked customers into signing up for this service talking about 500% or ****% profits and bragged about the 82% winning trade rate for BlockBot Profits.  Then they performed a classic rug pull on a lifetime service after only 8 months without even bothering to send the same text alerts they sent out for everything else to warn their clients.  This is obviously due to the fact they wanted to quietly shut it down with a subtle email instead of immediately alerting their unsuspecting customers who had signed up for their text alert service.   The sales manager even denied the fact their website was still offering $3000 BlockBot Profits memberships to new unsuspecting customers two weeks after they told me they had shut it down.  I have proof of this.  This is not how a professional investment company would ever operate and I plan to consult with a local civil class action attorney who handled a case for a relative of mine.   There must be several others who were part of this service who lost as much or more than I did due to their shady business practices and false promises. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

  Regards,

  ***********************
  

  

  Business response

  08/29/2022

  It appears we are not a good fit for *******************   We tried calling/emailing with no successful connections. We have emailed him with the appropriate adjustments to his account. Mr. ******* should be satisfied with end result. We wish Mr. Broneer success in the future.  

• Initial Complaint

  08/01/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have been trying to unsubscribe from a deluge of spam mail coming to me from Wyatt Research.They make it nearly impossible to unsubscribe and keep sending me several emails a day which I do not want nor did I request.How does one get off their mailing list? I just want them to stop.

  

  Business response

  08/03/2022

  We were not able to find Mr. ****** in our system with any of the information provided.  We were able to contact Mr. ****** though and it seems he has a few other financial newsletters. It's possible he's seeing our company advertisements within some of the other newsletters he's receiving.  ******* from our customer care department is working with **************** to make sure to unsubscribe him from any emails he received from us and he has our direct contact information if he needs any assistance in the future.  

  Customer response

  08/04/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  09/22/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I have been inundated with this company's emails for the past few days. I have never signed up to receive anything from this company. I keep unsubscribing. I do not wish to be spammed by this company. Please do not send unsolicited emails to people. I have received so many emails.

  

  Business response

  10/12/2021

  Alison,

  We are sorry to hear you are having a difficult time unsubscribing from emails.  We apologize for the difficulty and inconvenience.  In addition to unsubscribing you, we have gone ahead and put your email on a master Do Not Mail list so you should not be receiving anymore correspondence from Wyatt Investment Research.  If by chance you do continue to receive emails from us, PLEASE call us so we can look further into this matter (Toll Free ************).

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩