Business ProfileforCasella Waste Systems, Inc

Mid-late March 2024, we notified Casella we would be switching to a new trash pick up service that is half the price of Casella. We were told to leave our 65 gallon (I think?) Casella provided trashcan (with a very obvious pink lid) where visible and that it would be picked up. We placed it outside of our garage doors, very visible from street.April 9, 2024 - I called Casella because they still had not picked up our trashcan. Was told she would put in a request to pick up team. I was also told they owe us .73.April 10, 2024 - we placed our personal black 32 gallon trashcan near the street for our new trash pick up service. I came home from work and the black trashcan was GONE, but Casella trash can was still near our garage. It was not a windy day. None of my neighbors took or borrowed it.April 11, 2024 - called Casella to explain that my suspicion was that their pick up team accidentally took our black trash can and that I wanted it back. Was told to leave the Casella can where it was to be picked up.April 17, 2024 - called Casella again. ****** said she'd escalate and get back to me. She never did. By 4:30 that day, Casella had come by and picked up their trashcan.April 23, 2024 - called Casella and spoke with ********. Got nowhere.April 29, 2024 - called Casella and spoke with ********. She said she emailed the pick up manager to inquire, but as I told ********, it has now been weeks and the likelihood of them remembering the events is slim to none.May 6, 2024 - called Casella and spoke with ******** again. She promised either she would call me or the pick up team would call me.May 13, 2024 - No one has ever reached out, so I'm now following this report with BBB.I would like Casella to admit a mistake was made, and to make this right by buying me a new black 32 gallon trashcan, AND paying me what they feel is reasonable for my troubles. I do not want to be insulted with a small payment. $25.00 is fair, plus a new trashcan.