Business ProfileforJamaica Cottage Shop, Inc.

I ordered a kit from them a little over two years ago in April 2022. I had to cancel the order about 4 months later in August 2022 due to a legal problem related to my property. Rather than have me forfeit 25% of the deposit for the order, they told me I could have the funds put as store credit that had to be used in 2 years time. No details of any policy regarding store credit, beyond use it in two years, was explained. Given that the credit was issued in August of 2022, I thought I had until August 2024 to use the credit.I was able to put together a different kit that would work for me on June 4, 2024. The total for the new kit was under the total amount of store credit. They are refusing to refund the difference between the initial store credit and the order I just made. They are now claiming that since it was more than 2 years from the initial deposit, rather than the date they issued the credit, they cannot do a refund and that the actual credit expired in April 2024 - even though they are giving it to me now and even though they reached out to me with an email that indicated the credit had not yet expired.I just want the $1,800 difference between my order and the original credit. It feels like they are going against what was offered to me originally.