ComplaintsforBokan Chrysler Dodge Jeep RAM
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Complaint Details
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Initial Complaint
06/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Bought a Jeep Grand Cherokee L and the vehicle is not starting and stalls going down the road and they will not get in for service and say they sold rental vehicles so noting they can do for me.Business response
06/08/2022
***********************************;
We have explained to you that we have sold the dealership and by doing so we have been forced (by Jeep - the manufacturer) to shut down our vehicle loaner program. We also explained that because the dealership is sold the state is requiring us to pull all of dealer state issued license plates and return them. So that being the case we do not have dealer tags to put on the vehicles for them to be loaned out. Thirdly we have explained with the current inventory crisis caused by this ongoing pandemic we have very few vehicles in stock to loan out. We would normally have ******* vehicles sitting our lot, now on average we have about ***** vehicles per brand.
I have to say I am disappointed that you would take the time to fill out a BBB complaint on something so frivolous as not being able to get a vehicle for the limited amount of time that your vehicle was being serviced - especially under the circumstances. We serviced your vehicle in a timely manner and treated you with respect and explained the current situation with the hopes that you would understand the predicament we are faced with. We have always had loaners, but please keep in mind that is a courtesy we offered and not a right; so the entitlement that you feel is unjust. As the new ownership takes over here very shortly I am sure they will reinstate some sort of loaner/rental program as they too value the customer experience. Please feel free to reach out to me if you would like to discuss this again as I am always happy to listen.
Best Regards - *** Bokan
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.