Business ProfileforFox Hill Kitchens LLC

I ordered their bagels, flour mix and a jar of marmalade. Total came to ******. The sesame bagels total was ***** not including the shipping cost of 12.50..Their website clearly states that they are to be frozen immediately, any refrigerated lasts for only 2 days, and if they can't be refrigerated they will have mold. My **** tracking showed it was brought to the post office on Saturday the 4th. The problem is, the order didn't arrive until the 9th. I emailed ***** and she said that it would be no problem, they would refund or send me replacements if moldy.. I responded to tell her I was too afraid to eat them as they stated themselves on their site about mold occurring just after 2 days. It had been 70 degrees weather at the time and I have an immune disorder. I emailed her back to explain this to her and my email was instantly sent back to me saying un-deliverable. I was confused as I replied to her personal email, so I tried again, same thing.on FB Messenger which sends an immediate response how Fox Hill Kitchens will get back to shortly. I sat there waiting to see if it was going to be read, and it had. I waited 2 hours, and sent another message on Messenger, and no automated message came back to me like it normally would. No read receipt happened as well. So, my husband went on his FB and messaged them and sure enough! Instant automated response, but until this day there has been no official response to his nor mine. When searching the internet I discovered they have family making positive comments posing as buyers, and on some websites, comments from people have stated the same issue that I have had. The moment they email them that the food was moldy, they are blocked from any further emails. I did in fact go through all of the bagels, and there was some mold in 3 of them, so I am sure the spores were in the 4th as well. I want a refund of *****. For the bagels and half of the shipping.