ComplaintsforASMDSS Group, LLC

Clothing

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Complaint Details

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Initial Complaint
06/12/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I bought your t-shirt that said EVERYTHING HURTS,in black, in 2XL, several weeks ago. I didnt get it but got an email to rate the product. Evidently you folks think it was delivered
Business response
06/14/2024
Hi,
Kindly send us an email at **********************************.
Initial Complaint
05/10/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I recently ordered a shirt from ASMDSS (order# ASMDSS447767) When I changed the shirt color during ordering it must have defaulted to the small size, even though I changed the size to 3XL. I did not see that the size had changed back to the small size. When I received my order and noticed it was a small, I contacted the company about a refund/exchange. They inform me their refund policy does not allow for refunds or exchanges. I explained in my response to their email that I don't feel I should have to pay for a shirt that I cannot use because the wrong size was accidentally entered on my order. I've since ordered another shirt from the same company in the right size and I simply want a refund for the shirt that I cannot use. I am even willing to send the shirt back to them but they do not want to return it.
Business response
05/11/2024
Hi, kindly send us an email at **********************************

Customer response
05/11/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

*********************************
Initial Complaint
04/06/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was looking to order a shirt but changed my mind. Sadly, my dog then started licking my phone while I was handing something else and it ordered the shirt. I cancelled the order the company agreed to cancel it. Then they shipped it anyways. Then Withdrew the offer to cancel/refund. Then actually taunted me about the order and how I should be careful ordering things. Sadly this has gone back and forth with no resolution. I received a defective shirt where the printing was literally falling off the shirt. The print was of very poor quality. It was supposed to be a premium shirt. The shirt is 100% cotton but has poor stitching and feels very basic and cheap.
Business response
04/08/2024
Hi,

Kindly send us an email at **********************************.

- ASMDSS
Initial Complaint
01/11/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I ordered a sweater from this business on 12/01/2023. It is now Januray 10 **** and I have yet to receive my item. I emailed the company on 12/18/23 requesting refund as product would not arrive before holidays or within the 2 week time frame advertised when ordering. They told me it would be shipped soon and could not be canceled as it was in the production stage. As of January 10 **** it has still yet to ship and I have not received any updates from the business. I seek a refund of my ***** and to move on from this business without any future purchases being made.
Business response
01/12/2024
Hi,
Please send us an email at **********************************.

Thanks!

- ASMDSS
Customer response
01/12/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

I have sent emails asking for updates and received no response. I will say it here again that I would like a refund for an $60 item I'm probably not going to receive for months.

Business response
01/16/2024
Hi,
We see that you have filed a chargeback, kindly retract so we can go to the next step.
Initial Complaint
12/26/2023
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I ordered this book and never received it. Seller info Wylde Caddy LLC Invoice ID #****************************** Purchase details ASMDSS - The Book (Signed Copy)$27.99 Shipping $9.99 Total $37.98 Ordered December 15, 2023
Business response
12/26/2023
Hi,

Please send us an email at **********************************.

- ASMDSS
Initial Complaint
11/20/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This sweatshirt is not the one on his website. It is a cheap 50/50 cotton/poly blend, not 100% cotton. Doesn't look at all like the one in the listing. Two voicemails were left to address the issue. I never received a reply. Only after disputing the charge with my credit card company, I receive an email from him 6 weeks later. He told me he would send a replacement. I said no and to refund my money. He said they don't refund due to defective or damaged material. I said neither applies to this situation. I received the wrong hoodie. He is trying to bully me into accepting a replacement. He shouldn't be allowed to sell to anybody ever again. Refund my money!!!
Business response
11/22/2023
Hi,

Please send us an email at **********************************.

Thanks!
Customer response
11/22/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
******
Initial Complaint
06/06/2023
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Ordered 3 shirts from them, 2 tshirts were delivered. Tracked through shop app. Order says partially delivered with no updated tracking on Button up shirt. I've emailed them multiple times with no response!! Bad business with no communication to someone who spent good $$ for 3 shirts.
Business response
06/06/2023
Hi,

Kindly send us an email at **********************************.

- ASMDSS
Initial Complaint
04/21/2023
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I ordered an in stock tshirt from the business in April 2023 ( order # asmdss400153 for $33.94) and the shirt took much longer to deliver than advertised by the business on their website. The business refused to publish my negative review online on their website and when I attempted to contact the business they would not answer my question regarding the time it took to deliver my order or why they wouldnt publish my review on their website of a confirmed order. The business needs to publish reviews of customers so others are aware of their poor customer service and extended delivery times which far exceed their advertised timelines. I have attempted at least 10 phone calls which all were unanswered and left several messages. One email message was returned with a response that did not answer my question.
Business response
04/22/2023
Hi,

Kindly send us an email at **********************************
Customer response
05/07/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I am writing as a follow up to my above referenced complaint. The business has not made any effort to reconcile the complaint that I have lodged. The business immediately emailed me after I made the initial complaint with you and advised that they would offer a $10 credit on any future purchases. I responded that I was not interested in a credit on future purchases as I was not planning on buying anymore merchandise from their business and that a credit on future purchases did not address my complaint. The business replied in a email that they were forwarding my complaint / issue to their review team for follow up. That was more than ************************************************************** that time.

It is apparent that the business is not interested in resolving my complaint and wants the issue to just disappear. The business immediately emailed after the complaint was lodged however this was due to your involvement and the business never had any intention of addressing my complaint as evidenced by their lack of communication from that point forward. Their initial response was to placate your involvement and no actual resolution was offered. The businesses lack of communication from that point forward demonstrates their lack of care and I sincerely doubt they even have a review team. Any assistance you helping resolve this matter will be greatly appreciated

************************;
Business response
05/08/2023
Hi,

We have issued a store credit that *** be used to order great items in the website.

- ASMDSS
Customer response
05/08/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

the resolution of a store credit does not address my issues, especially since I am not planning to purchase any more items from the business. The store credit is a blatant disingenuous resolution because it does not address the issue of refusing to publish a valid verifiable purchase review as well as their poor to nonexistent communication. Instead of a store credit which they know I will not utilize since I do not plan on making future purchases the business at the least can credit my previous purchase and deduct that amount from my charge. Store credit is obviously a useless solution and a disingenuous resolution by the business in an attempt to quell my complaint. It does not resolve the fact that they refuse to publish my valid review and that they only communicate when the BBB sends a message and ignore my emails. A final note, the resolution by the business of a store credit which I refuse has not been sent after more than ********************************************************************************** actually addressing my complaint
************************;

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
******
Initial Complaint
02/02/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The hems in the shirts unraveled after one wash. Would like the shirts replaced.
Business response
02/03/2023
Hi,

Please send us an email at **********************************.

- ASMDSS
Initial Complaint
09/23/2022
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Ordered a shirt for my grandson a month ago . I never got notification of shipping like I was promised . Upon reaching out to the company , ** told that their supplier was out of stock on my product with no future date available . I asked for a refund and now I have to wait endlessly for them to process my request .
Business response
09/24/2022
Hi,

Please send us an email at **********************************.

-ASMDSS

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