ComplaintsforChimney Sweep Fireplace Shop
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Complaint Details
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Initial Complaint
11/15/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
Purchased Vermont Castings heater on March 8, 2021 with $500 on credit card. First heater was received at Chimney Sweep from Vermont Castings in a damaged condition and a replacement was ordered. Replacement heater was delivered to my home on September 2, 2021. The propane gas connection was made and Chimney Sweep was contacted to come out and setup the heater for use. They failed to keep their first appointment scheduled for October 13, 2021 but came on October 19, 2021. The technician found a propane gas conversion kit was not in the bundle of parts and he did not have one. He would have to order it. The part was scheduled to arrive on November 5. I sent them an email saying the heater had to be working by COB on November 12 or I would complain to credit card company.. Called credit card company on November 13 but they were unable to do anything because purchase had happened too long ago.Customer response
11/27/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***************************
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Contact Information
Business hours
Today,9:00 AM - 5:30 PM
MMonday | 9:00 AM - 5:30 PM |
---|---|
TTuesday | 9:00 AM - 5:30 PM |
WWednesday | 9:00 AM - 5:30 PM |
ThThursday | 9:00 AM - 5:30 PM |
FFriday | 9:00 AM - 5:30 PM |
SaSaturday | 9:00 AM - 5:00 PM |
SuSunday | Closed |
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.