18 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Timothy R
2 stars05/18/2024
Ordered plants. Four of them arrived dead. I wrote noting their guarantee, and then sent me two plants (not four) to replace them. One of the two replacements arrived dead. So Ive learned my ******* just go to the local garden store!
American Meadows, Inc. Response
05/22/2024
Hello *******,
We are sorry to hear that you've not had a good experience ordering from American Meadows this season. We see that you contacted us upon arrival of your first shipment, and sent us this message: "We received this order but one of the plants was dead and one was almost dead (not sure if it will make it). Can I get a replacement?" - at that time, we did send you two replacement plants per your request which was confirmed by email. Our apologies if there were other issues we were not made aware of, we stand behind all of our products and would have gladly made it right if we had known there were any additional concerns.Your replacement was promptly shipped out as promised. We did process a refund for the additional replacement shipment as well, at your request, for the one plant that did not arrive in satisfactory condition. We are committed to both your success and satisfaction, and would welcome the opportunity to address any additional concerns you may have. We have built our company on high quality products, timely shipping and excellent customer service. We regret this was not your experience and hope to have the opportunity to regain your trust and business in the future.
Kind *****************************************************************
Review from Dave F
1 star04/25/2024
Unbelievable incompetence I ordered two trays of 32 potted plants as well as three trays of 16 potted plants, The total amount I should've received was 112 potted flowers of phlox I only got a shipment of three trays of 16 potted flowers, so only 47 potted flowers missing 64. you would think you would receive an email if an order you placed way back in February March suddenly became out of stock, but no nothing. I had to call them to tell them it was missing for them to reimburse me.. and they say oh what happened sometimes I took off of day of work and prepped all this area for exactly 112 flowers and I can't even get anymore because it's out of stock and by the time it gets received from another company would be too late.What am I supposed to do with the people that are supposed to help me plant these tomorrow and the 64 missing spaces? Not to mention of the ones I received 4 came dead.This was a big screwup and caused a lot more trouble. You would think they would offer to send me other types of flocks that might be out of stock or something, but just completely unhappy with this company right nowAmerican Meadows, Inc. Response
05/02/2024
Dear ****,Thank you for taking the time to share your feedback and experience, we are very sorry for this disappointing error. We appreciate that you reached out to us directly so we can assist you in resolving this per our guarantee. Your order should have had 4 boxes shipped (4 trays of plants would have been sent out as 4 boxes). We've shared this with our greenhouse team, operations manager and have addressed this internally with our team. We recognize how frustrating this has been, and are very sorry to have let you down this season. We hope to have the opportunity to regain your trust in the future. Thank you again for bringing this to our attention and allowing us the opportunity to make it right. Kind Regards,********************* - PresidentReview from Stanley P
1 star04/22/2024
They took my money but did not ship when they said they would. 2 weeks later and the tracking has not been provided. Response to my email says it would ship on the 8th, but has not shipped. Can not reach anyone on the phone. Site labels it as shipped, but their email response says it has not shipped but should have on the 8th. I feel this business misrepresents their service. I have no faith in my purchase and will attempt a refund but have little faith in that happening. Feels like a dog and piny show at this point. A straight answer on a shipping date is not a lot to ask. I wonder if they actually have the product to ahip that they are selling?American Meadows, Inc. Response
05/02/2024
Dear *******,We are very sorry for the unexpectedly long delay with your order. Please know this is not the standard experience as we pride ourselves on quick shipment, high-quality products, and exceptional customer service. We appreciate you taking the time to work with us to resolve the issue and thank you for your patience and continued support. Kind Regards,********************* - PresidentReview from Pei H
1 star04/15/2024
I have ordered plants and bulbs from different online websites. American Meadows **** is so far the worst company I have used. I ordered some perennials from this company. They shipped the plants without any protection. When I received the package, all the plants were outside the containers with the roots being exposed to the air, and the leaves wilted. I tried to save them by planting them into the planter right away. Unfortunately, they are dead. I tried to call customer service, and have been waiting for 40 min, but no one answered the phone. I have been trying to call them three times, but no one answered the phone. Stay away from this company if you want to get healthy plants!American Meadows, Inc. Response
04/16/2024
Hi ***,
Thank you for taking the time to share your experience, we appreciate you bringing this to our attention. Our apologies you've had difficulty reaching us by phone, we see you were able to contact us by email and we've honored our guarantee for you. Your replacement order is set up and will be on the way shortly. Thank you for allowing us the opportunity to make this right. We appreciate your continued support and honest feedback.
Please do let us know if there is anything else we can do to assist you.
Kind Regards,
********************* - President
Review from Yan S
1 star03/20/2024
This company is highly unethical and should definitely be avoidedAmerican Meadows, Inc. Response
03/25/2024
Hello ***,
We are sorry to hear this is your impression of American Meadows and would welcome the opportunity to understand what has contributed to this feedback. Searching our systems with the email address you've provided for this review we don't find any record of an order, or other communications. If you would like to share some additional information we would be happy to assist you in addressing any concerns or questions you may have. We are deeply committed to our customers success and satisfaction, and hope to gain better insight on what we can do to rectify any concerns you have experienced.
Kind Regards,
********************* - President
Review from robert w
1 star10/07/2023
Isnt the worst thing you can say about a seed company is that they send you the wrong seeds, you plant them, and then get a crop you didnt want? Well, thats what happened here. I ordered microclover from these guys; it sprouted like crazy but then we noticed, this isnt clover. We sent photos to American Meadows of what came up and they verified that what we got was Weeping *******. Absolutely no clover came up, but a carpet of Weeping ******** which had never been in evidence in our yard! They grudgingly refunded our money (well, thank you), as a courtesy, insisting that they had sent the correct seeds. What an arrogant and incompetent bunch they are.American Meadows, Inc. Response
10/12/2023
Dear ******,
Thank you for reaching out to share your experience with us.We sincerely apologize for the disappointing results youve had. We are committed to your satisfaction and happy to honor our guarantee for you. Our customer care team is reaching out to you directly to address this and make it right. We do lab test each fresh harvest of seed for purity and germination rate and would be happy to provide you with the details for the batch of seeds you ordered if thats helpful. We do not carry Creeping *******, so a seed mix-up is extremely unlikely. However, depending on how the area was prepared for planting, its possible there were dormant weed seeds in the soil bed that were brought up to the surface with a deep tilling.Regardless, we stand by our products and our guarantee. Were glad youve let us know about your experience and appreciate you allowing us the opportunity to rectify the situation for you. We strive to regain your trust and hope to be able to work with you again in the future.
Kind Regards,
********************* PresidentReview from Yasemin C
1 star10/06/2023
First, I was happy with their customer service- they forgot to add a package to my order. Well, for me, as a first time gardener, I ordered clover seeds- so I was told that they were. I wanted to replace my lawn with clover- for the pollinators. Once I had removed the grass and sown the seeds- surprise!It was grass. I am beyond disappointed for spending money on such an unreliable company and now I have grass that I cannot remove this year! Do they even know, what they are selling? I could have just strewn random seeds instead and saved my money. They are the reason I have lost time, invested in labor and lost money. I won't get back any of my investment, because they are incapable of selling the correct product. They also mislabel packages, that was another problem.American Meadows, Inc. Response
10/12/2023
Dear ******,
Thank you for reaching out to share your experience with us.We sincerely apologize for both the original packaging error as well as the disappointing results youve had. We are committed to your satisfaction and happy to honor our guarantee for you. Our customer care team is reaching out to you directly to address this and make it right. We do lab test each fresh harvest of seed for purity and germination rate and would be happy to provide you with the details for the batch of seeds you ordered if thats helpful. We do carry a variety of different sustainable yard grass options, and while it would be extremely rate, it is possible we made a fulfilment error. It is also possible that depending on how the area was prepared for planting, there could have been dormant grass or weed seeds in the soil bed that were brought up to the surface with a deep tilling. Regardless,we stand by our products and our guarantee. Were glad youve let us know about your experience and appreciate you allowing us the opportunity to rectify the situation for you. We strive to regain your trust and hope to be able to work with you again in the future.
Kind Regards,
********************* PresidentReview from Marilyn Jan B
1 star08/22/2023
I ordered 13 iris rhizomes. I was disappointed with the plants I recieved. Some had no roots at all. All 13 were completely dried out. It is too early to see if they will thrive but I sold iris for many years and I never would have charged a customer for anything like what I recieved. They must be dry to ship without rot, but the leaves were so dry the fell off.Review from Derek M
5 stars06/21/2023
I had an issue with some seeds not sprouting. American Meadows replaced the order at no charge and gave me some wonderful advise to help secure the success on replanting. IAmerican Meadows, Inc. Response
06/22/2023
Hi *****,
We are so glad you reached out to us so we could honor our Dig In Guarantee and get you back growing. Thank you for taking the time to share your experience, we sincerely appreciate it. Have a great season, and thanks again for your business.
Happy Gardening!
Review from Emily G
1 star06/01/2023
I ordered ************************************************************* special ordered envelopes. The website said they would ship the next day. Eight days later I received an email saying that they're out of stock and cancelling my order and completely leaving me high and dry. So, if you actually want or need something then I wouldn't order from this site.American Meadows, Inc. Response
10/12/2023
Dear *****,
We are very sorry for this extremely unusual and disappointing experience. We do expect all of our event seed packet orders to be shipped out within 24 hours. In the rare occurrence there is an unanticipated delay, we will contact any affected customers to offer resolution options. We see that did not happen in a timely manner with your order and we are looking into this issue to correct it right away. In the meantime, our team has reached out to you directly with some options to rectify this error. We sincerely appreciate you alerting us to this experience and offer our apologies. Please know we value your honest feedback and appreciate you allowing us the opportunity to make it right.
Sincerely,
********************* President
Customer Review Rating
Average of 18 Customer Reviews
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