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ComplaintsforGreen Mountain Sedation & General Dentistry
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
In December of ************************ due to cancellation to come if for an appointment. Noted I would require xrays in addition to fillings. Receptionist agreed and paid for services. Arrived at appointment. Hygienist was upset when xrays were asked for, claimed they didnt have time. Took X-rays and left me in the room for 30 minutes before arriving for appointment. When they arrived they were in a rush, I was already upset due to dental fear, they tried to begin work and then said they didnt have time to finish. Later claimed that I was too upset to do the work. Had prescribed low level sedative, both dentist and hygienist noted I was having an adverse reaction to the medication and tried to ****** me from the building. Told my husband and myself they wanted to do everything they could to help, including nitrous at no charge. No follow up from the office after we left desire upcoming cleaning visit. Phone call on 1/12 terminating me as a patient.Customer response
01/19/2022
As stated in the previous email - the company is holding funds for a service not completed despite assurance of a refund.
I appreciate your attention to this matter.
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Contact Information
Business hours
Today,8:00 AM - 4:00 PM
MMonday | 8:00 AM - 4:00 PM |
---|---|
TTuesday | 8:00 AM - 4:00 PM |
WWednesday | 7:00 AM - 3:00 PM |
ThThursday | 8:00 AM - 4:00 PM |
FFriday | Closed |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.