ComplaintsforTanglewood Floral Preservation, LLC

• Initial Complaint

  07/24/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased my bouquet which was $500 and sent it to this company for floral preservation. Shipping cost $30 and preservation $700. I did not receive my product. She took my money and didnt receive the product.

• Initial Complaint

  07/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I contacted this business for floral preservation of my wedding flowers. I paid $333.20 on August 6, 2023 for a pressed frame and ring holder to be created with my flowers. I was told ***** weeks with an estimate of December. I had contacted this business over 10 times and the date continues to be pushed out with a variety of excuses for the delay such as, moving, illness, sick daughter, death in the family, etc. I purchased these items through her website, however she is also located on Etsy and there are 3 or 4 other comments of people who are being given the same run around.

  Customer response

  07/12/2024

  I have not heard from the business in response to my complaint.

• Initial Complaint

  04/21/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  In June of 2023 I paid a $100 deposit for our wedding flowers to be preserved. The week before our wedding on 9/2/23, I paid for our order in full (another $365) and had a phone call with ****, the owner, who stated that turnaround time was 3-4 months. The morning after our wedding on 9/10/23, I dropped off an entire car full of very expensive flowers that had to be specially sourced due to the time of year (peonies, ranunculus, sweet peas, etc) to **** directly and was told that hopefully the order would be done by Christmas. This was perfect, as I had ordered something for a gift.Christmas came and went and by January I still hadnt heard from her, so I sent an email. I was alarmed to hear that she had moved several states away and immediately worried about the state of my flowers. How could she possibly move and safely transport that many florals, assuming I wasnt her only customer who hadnt received their order yet? She gave me excuses about her health, the move, and a broken phone and told me my order would be done by the end of March. The conversation was left at that.By *****, I still hadnt received my order and sent another communication. This time, she got extremely defensive and accused me of being threatening and then attempted to use my profession as a way to insinuate that I should be more understanding of her situation. This felt WILDLY inappropriate. Whats more, now she says my order wont be ready until the end of May. She also notes that this work cant be rushed, but shes going to move quickly on mine. As a bride, my flowers were one of my favorite parts of the day Im devastated that this has been my experience and heartbroken to think that I might never get my flowers back. Of note, I still have not received a response from her. Furthermore, my florist reached out several times and has also been ignored. It is really upsetting that **** is advertising such a special service and not delivering. Brides deserve better and should beware.

  Business response

  06/11/2024

  We have communicated with the customer around delays  and that this is extremely intricate custom  art and timelines are strictly estimates only, as stated during all consultations.  We have had some unfortunate health issues arise that have caused production to be slowed down but we are committed to the finest craftsmanship. We are doing our best to work through orders as quickly as possible but some customers are not patient unfortunately even when communicating to them and try to use the BBB as a way of threatening when in reality it does nothing to get them their items faster. 

• Initial Complaint

  03/19/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I engaged with *************************** of Tanglewood Floral Preservation LLC to preserve my wedding flowers. My wedding was in Sept 2022 and I promptly sent her my flowers per our contract. It is now March 2024 and I still have not received the entirety of my order despite endless promises from **** that she would be "shipping out my order next week." The email exchanges between us coupled with Instagram DMs show consistent lies from **** regarding the status of my order. She has yet to deliver the entirety of my order or refund my money. It has been over 18 months and she ignores me or comes up with excuses as to why she cannot send me my order. This business needs to be investigated for its continuous wrong doing. This is also being reported to the ******* Attorney General.

  Business response

  06/11/2024

  We have communicated with the customer around delays  and that this is extremely intricate custom  art and timelines are strictly estimates only, as stated during all consultations.  We have had some unfortunate health issues arise that have caused production to be slowed down but we are committed to the finest craftsmanship. We are doing our best to work through orders as quickly as possible but some customers are not patient unfortunately even when communicating to them and try to use the BBB as a way of threatening when in reality it does nothing to get them their items faster. 

• Initial Complaint

  02/08/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a reservation for floral preservation on March 17, 2023 to have my wedding bouquet preserved. The reservation was $100. The purchase was made under my maiden name *******************************.On 6/11/2023 I made the full payment for the cost of the floral preservation, a total of $650.I dropped off my wedding bouquet on June 18, 2023 to her location in **********, **. It was told to us that the preservation and shipping of preserved items can take 2-4 months. Emailed October 2023 without a response from the business owner. Emailed again December 2023 for an update with same day response stating she was very behind on her work, understaffed, and had moved all the way from ******* to ************** with my dried flowers. I asked for an estimated timeframe the preservation would be completed and she stated she was hoping it would be done by the end of January.I emailed January 31, 2024 asking for an update on my preservation and did not yet receive a response. I sent another email today 2/8/24.At this point, I have spent $750 on a preservation that was supposed to be completed months ago. I have no confidence that I will ever receive this item based on the lack of response from the business owner and multiple failed timelines she has given me. I also dont think there will be any quality in the product due to moving with the delicate florals.

  Customer response

  02/18/2024

  I have received a message from the business but the complaint hasnt been resolved. The business owner listed excuses for their lack of action in regard to my order and lack of response to my emails (health issues, broken phone, etc). They then asked me to remove my complaint with BBB. I still havent received communication about when my order will be fulfilled (although I was told this would happen by the end of this week) and there has been no sort of financial compensation.

  Business response

  06/11/2024

  We have communicated with the customer around delays  and that this is extremely intricate custom  art and timelines are strictly estimates only, as stated during all consultations.  We have had some unfortunate health issues arise that have caused production to be slowed down but we are committed to the finest craftsmanship. We are doing our best to work through orders as quickly as possible but some customers are not patient unfortunately even when communicating to them and try to use the BBB as a way of threatening when in reality it does nothing to get them their items faster. 

• Initial Complaint

  06/23/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unresolved

  More info

  I ordered $1,100 worth of floral preservation product- a resin tray, book ends, coasters, wine toppers, and a ring holder. I ordered and paid for the product last June 2022 right before my 6/25/22 wedding. I shipped the flowers to **** the Tuesday after, 6/28/22. I was told, by **** herself and her website, that my order would take ***** weeks. It has been an entire year and I still have not received my order. I have reached out 4 times for updates on the order- in November I was told Id have it by Christmas, in February I was told I would have it in a month, in May I was told I would have it by the end of the month, and two weeks ago I was told she would send it by the end of that weekI still have not received my product.

  Business response

  06/11/2024

  We have communicated with the customer around delays  and that this is extremely intricate custom  art and timelines are strictly estimates only, as stated during all consultations.  We have had some unfortunate health issues arise that have caused production to be slowed down but we are committed to the finest craftsmanship. We are doing our best to work through orders as quickly as possible but some customers are not patient unfortunately even when communicating to them and try to use the BBB as a way of threatening when in reality it does nothing to get them their items faster. 

  Customer response

  06/12/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Making a BBB complaint is not threatening this business in any way. As an update to my complaint that I filed an entire year ago, that the business is JUST NOW responding to- I STILL HAVE YET to receive my full order TWO YEARS LATER. All that I have received is a damaged tray (which was not the business fault, it damaged in the mail). I am still waiting on $600 worth of product: in the OVER two years since I placed my order, I have not received bookends, coasters, a ring holder, or wine toppers with my precious, irreplaceable wedding flowers in them. I made this complaint last year so that no other brides go through what I have- it is heartbreaking to lose such a special, irreplaceable part of your once in a lifetime wedding day. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Mackayla

   

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩