ComplaintsforAbsolute Wellness Healing Spa
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Complaint Details
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Initial Complaint
05/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
My wife purchased a gift certificate for a 90-minute sports massage at the Absolute Wellness Healing Spa in ****************, **. I made an appointment for 12:30 pm on March 19th. The day of the appointment, the spa contacted me to note that the masseuse had taken ill, and that I'd have to reschedule. I rescheduled for the same time--12:30 pm--on April 30th. The morning of April 30th, I left my house at 7:00 am for a 3-hour rollerski. When I returned, I found two messages on my phone, noting that I had failed to show up for my "7:45 [am]" appointment. The phone message indicated that, as a "no-show," I would be charged for the appointment. I called back (the call was answered by the owner) and I explained that my appointment was for 12:30 pm. The owner promised to check with the masseuse to see if she could see me at 1:00 pm (instead of at 12:30 pm) for a 90-minute massage. I agreed that I could delay my appointment by 30 minutes. The owner called back later that morning to say that she could not reschedule me and that I bore responsibility for "missing" my appointment. She offered to schedule a new appointment, but only for a lesser amount of time (fewer than 90 minutes), because I had missed my appointment. I requested either an appointment for the amount of time purchased (90 minutes) or a refund of the amount paid for the gift certificate ($155). The owner declined, insisting that she would never have scheduled an appointment at 12:30 [pm]. She became angry, said that she could not talk to me, and hung up.Customer response
05/13/2022
The business has granted me a new appointment without an extra charge. Thank you for your help in reaching this resolution.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.