Business ProfileforTwin State Ford

I had my engine repaired by Twin State Ford in *************, ******* in January of 2022.My husband and I then tried to move to *******, with all our belongings and dog in our **** and on the way, the car broke down in ********. We took our car to: ******************* in ********* ******** and the dealership determined the repair was poor workmanship Al the *********** Service Advisor stated their were metal shards all through the vehicle & the engine would need to be replaced. After a month of being stranded in ** & eventually making our way to AZ in a rental car paid for out of our pockets, arrangements were made between **** Claims & the 2 dealerships to have my car shipped back to the Twin State Ford in *************, *******. The car arrived at Twin State Ford, roughly 2 years after it broke down, in January of 2024. Upon arriving I explained the situation again to **** claims and ****** the Supervisor stated because they had a ton of cars to look at first, they could not diagnose my car right away. **** Claims has tried numerous times to follow up with ****** without being able to make contact. They have tried dozens of times to contact them over the last 2 months to no avail. I have also tried contacting them on several occasions but run into the same issue. I need confirmation that they are working on diagnosing & repairing my **** *** need to know the timeline for that repair. At this point they have basically stolen my car & are ghosting me as I try to figure out the status. At a minimum I need a representative from Twin State Ford to schedule & participate in another three-way call with **** Claims, ********* I also need them to officially diagnose the issue and repair the damage they originally caused, in addition to, any damage that *** have occurred due to incremental weather and outside circumstances while my car was being held at both dealerships. I have been making payments on my car and insurance over this time too, with no rental car offered to me.