Business ProfileforVerilux, Inc.

I purchased my 3rd Verilux floor lamp in 2018 - I was told when I purchased it that it had been redesigned so that the ballast could be replaced by the user (if changing the bulb won't fix it, it's almost ALWAYS the ballast/starter that is defective) - I've been ordering replacement bulbs from Amazon for all 3 of the Verilux floor lamps that I've owned over a long period of time...maybe twenty, but probably way more, years - I'm old and disabled...can't judge passed time as well anymore - been going through many bulbs much quicker lately - customer service rep. told me today that bulbs in the new design weren't meant to be replaced...just buy a new lamp when bulbs need to be replaced - (this wasn't, nor has ever been, told or explained to me until today) - they also told me that bulbs sold by Amazon wouldn't work with their newer lamps...replacement lamp had to be ordered from Verilux directly - that is a major conflict with his previous statement of having to buy new lamps from Verilux when the initial bulb burnt out - do you HAVE to buy a new lamp every time the bulb ***** out, or can you replace the bulb if you only buy it from Verilux? - be honest Verilux...tell people the actual deal up front