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ComplaintsforThe Paw House Inn
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Complaint Details
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Initial Complaint
03/17/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I made a reservation on March 5 2023 to stay at the B&B Paw House in ******* ** for 1 night on March 15 $310.66 They with **** the funds from bank account on March 6.I confirmed the day before They said check in was 1 pm I confirmed the morning of 3/15 at 11am That I was coming and had a 4 hour drive..I would arrive at 5.They called at 4 pm to say that we are late and can no longer stay there.They hung up on me and said they would refund my money.I was in shock I still haven't received the refund but they sent a screen shot showing they did the transaction.But It is still not in my account ??Business response
03/18/2023
The refund was issued by us immediately as evidenced by the screenshot. . We use a third party credit card processor - Square - and some times it takes a day or two for the funds to be credited back to the end user. At this point there is nothing more we can do on our end.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.