ComplaintsforProScapes Inc

• Initial Complaint

  05/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Proscapes did some landscaping work for us beginning on March 11, 2021, lasting a couple of weeks. The primary area they worked on was a large space in front of the house. The owner gave us a design plan which showed only where rocks and large trees would be placed, not the plants. He told me that he didn't include the plants because he liked to "get a feel for placement on site." We decided to move ahead with his plan and we trusted that as he is a professional landscape designer, we would end up with a nice design. Unfortunately, in the weeks following the installation, we decided we were not happy with the plant placement at all. Some plants are grouped nicely, while others are randomly and unevenly scattered around. I contacted the owner on September 7, 2021 and asked if he could move some of the plants around. He wasn't able to come until September 21 at which time he told me he would get back to me in a couple of days with a new plan. I did not hear back from him until I contacted him again on October 4 and asked him if he had come up with a new plan. He said he still needed to sit down and do that. I conveyed my concern that it was too late in the year to move the plants without them being damaged by winter weather. He told me it was never too late to move them, which I disagreed with and decided to wait til spring to try and resolve the situation. I contacted him on again on May 2, 2022 and asked if he would be willing to refund me $1000 of the roughly $19,000 that we paid him so I could replace 12 plants that had died over the winter as well as purchase a few other things so that I would be satisfied with the space. He told me he would not replace the plants, although he had told me previously that he would replace anything that died within a year of planting. I repeated that I would still like a $1000 refund as I had asked him to modify the plan which he agreed to but never followed through on. He has not responded to my last request.

  

  Business response

  06/27/2022

  In researching this complaint I see the following timeline of events:
  
  In February of 2021 the Fankhausers received a detailed estimate of the work to be performed including the plant budget for each section and the layout as discussed. The estimate and layout were accepted and work began on the project. The customer was billed and paid in July.  ***** and ************ walked through the newly landscaped areas and everything was to the customers satisfaction.  Several months later the customer called and was not happy, wanted a redesign, and wanted the plants moved.  ***** let her know that there would be additional costs for the redesign and labor to move the plants. ******** was not willing to pay the additional costs and the matter was left alone.  Subsequently, the customer has reached out to you.
  ***** had reached out to ******** and they have reached a mutually satisfactory arrangement to close this matter. 
  
  
  ****
  
  
   
  

  
  

  Customer response

  06/28/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

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