ComplaintsforJS Group Inc

• Initial Complaint

  09/15/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Due to a lack of technology available at the hotel, I had to make a reservation over the phone in a hotel block for September 3, 2022. I had to call the hotel 3 times in order to receive a confirmation email which contained no details of the actual reservation. I received a voicemail from ******, the general manager, at 1AM EST on July 4, 2022, and attempted to call him back twice during that week - I left voicemail messages both times. Both ultimately unreturned. At this point I assumed the call on July 4, 2022, was made in error. I arrived at the hotel on September 3, 2022, and **** had no record of my reservation. When I pulled up the email that ***************************** sent on June 23, 2022, with the confirmation number, **** said that was not the format of the confirmation numbers used at the hotel and insinuated we were at the wrong hotel. Thankfully, ******* included her signature block and the name of the hotel. Upon check in and check out **** guaranteed I would receive a refund. In the almost two weeks since the stay I have called the hotel nearly every day leaving messages in an attempt to contact either ****** or ****. Every message has gone unanswered. On September 13, 2022, I filed a charge dispute with ***** as the hotel still had not issued the promised refund. In response to that dispute, I received the following email from ******, the general manager: "Dear ********, You no-showed to your #*****ED048068 reservation arriving 7/3/22 and we posted a no-show penalty to your **** ending in ****. And you filed a chargeback with your credit card company, and we received a merchant dispute documentation case numbered ********** on your no-show reservation 7/3/22.If you are going to no-show to your reservation intentionally, why are you making reservations? With in regard to #*****ED051681 reservation, you actually stayed at the hotel and checked out on 9/4/22. Sincerely, ******"

• Initial Complaint

  08/10/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I reserved a room thru Expedia on my personal debit card on 6/26/2022 for the Wyndham Garden Hotel and Suites. Arlington, ** for a business trip 8/5-7, 2022. The company I work for, ********* of ********, **, subsequently submitted the Wyndham's own credit card auth. form to Wyndham in Arlington with their co. card info authorizing the 2 nights to be charged to their credit card, supplying me with a copy of this authorization form. Upon check-in on the 5th, I gave the front desk clerk the auth. to copy, informing her that the hotel already had a copy and confirmed 2 times that the ********* credit card would be used to pay for the room. She assured me that this would be the case. After arriving back home, I found that $360.16 had been drawn from my bank A/C on my personal card. I immediately contacted ********* and asked them to handle it but also decided I needed to contact the hotel and try to handle it myself. ********* called the hotel and was hung up on by the front desk clerk. They called back and were able to get to the general manager's VM and leave a message. I am not certain how many times they have attempted calling. I also called Wyndham corporate on 8/10 and spoke with a supervisor, ********, who filed a complaint to the hotel, who then has 3 days to contact me. On 8/9 and 10, I have called the hotel a total of 11 times. 9 of those times I was told the ** was not in, and I asked for his VM box and left mesages each and every time. 2 times this afternoon I was told he was in and sent to his phone, but he never answered so I left 2 more messages. I have yet to receive any sort or response. My messages detailed the problem I am encountering with them. General Manager's name is ***************** (not sure of spelling). I asked the front desk clerk who was the asst. *** and was told there was none. I asked who handled accounts and billing and told the gen ***. I asked who was in charge when the gen *** was not there and was told no one.

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