ComplaintsforBeyond Skin Deep Beauty LLC

• Initial Complaint

  02/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I went to scheduled appointment on time, on 02/01/2024 I did not receive any service but owner charged me for it next day saying that it was a cancellation. At the time of appointment I asked owner to charge me through Vagaro on my credit card on 2/2/2024 , she refused but she said she would charge me for cancellation on 2/2/2024 . She wasnt ok with charging me for service on 2/2 but she was ok charging me for cancellation on 2/2 make it make sense.She had my credentials and my credit card on file , I understand the policy on cancellation but I was there! On time! She didnt want to serve me and get paid 24 hr later but was ok getting that 150$ for a cancellation? I was there I didnt canceled, she didnt want to serve me!

  Business response

  02/05/2024

  Dear ******,

  Thank you for taking the time to share your experience. Im genuinely sorry to hear that our visit did not meet your expectations, and I appreciate the opportunity to address your concerns.

   

  Firstly, I want to extend my apologies if you felt our prior discussions were not adequately remembered. I assure you, I value each of my clients deeply and strive to maintain a high level of personalized care and attention.

   

  My intention in reviewing our previous phone conversations, prior tattooing experiences that you were unsatisfied with (performed elsewhere) and medical history during our session was to ensure your safety. Reviewing this history gives me further insight into which method of removal either saline treatments with me, or laser removal by a professional in our area would be most effective as circumstances may have changed for you over a period of 3 months. While I often achieve great results with one session of saline treatments, its important to advise you that it may take up to 3 sessions to achieve the desired results so that you can financially prepare and plan around any upcoming travel. I aim to be transparent with all my clients about the treatment options, expected outcomes, and pricing from the outset to ensure there are no surprises. This approach is part of my commitment to ensuring the well-being and satisfaction of everyone I work with.

   

  However, your request to receive a treatment without payment of service rendered that day placed me in a difficult position. As a small business, we require payment at the time of service to ensure the sustainability of our operations and the quality of care we provide. I offered the option for you to apply for a pay later service through our booking platform, aiming to accommodate your financial situation and the timing of your upcoming vacation while still adhering to our policy for services rendered and scheduled appointments.

   

  Please understand, I was fully prepared to perform your service as scheduled and discussed. And, I hear your frustration with being charged a fee after I declined to not proceed with providing further treatment once I was informed you were unable to pay for a service. The fee, which was processed the following day as a late cancelation, is intended to cover the extensive time spent consulting over a period of 3 months and together in session, and the resources allocated for your appointment. Its standard practice designed to respect the time and effort invested in preparing for our session.

   

  My primary aim is to support your health and beauty goals in a manner that feels safe, comfortable, and fully informed. If theres more I can do to assist you or if you wish to discuss this matter further, Im here to listen and would welcome the opportunity to improve your perception of our services.

   

  Warm regards,

  *******************************

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