ComplaintsforRainier Guest Services, LLC
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Complaint Details
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Initial Complaint
02/26/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Today, 2/25/23, this company, at the location ****************************** within Rainier National Park, charged $151.19 to my credit card without my authorization. The retail worker stated that the charge was due to a broken piece in one of the snowshoes I had rented earlier that day. I rented the snowshoes at 9:30 am and then walked on soft, powdery snow for a couple of hours. Half-way through the hike, the metal part of the snowshoe that connects to the binding broke. I told the worker I did not agree to pay for the replacement of the old snowshoes since we had used the snowshoes in exactly the way intended. Im concerned that the business is making rental customers pay large sums as they replace snowshoes that probably need to be retired. I am requesting a full refund and Id like the store to stop renting out old equipment or stop charging customers the price of brand new equipment when their old rental equipment breaks.Initial Complaint
11/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Back in July I was planning to do a ********* 3 loop hike from **********************. I knew I would be exhausted after a ***** miles hike. So I attempted to reserve a hotel room at *****************. When I clicked at the link to ***************** and it somehow linked to Paradise Inn. Without knowledge of this, I booked a room in Paradise Inn mistakenly. Then a confirmation email from Paradise Inn came in at 2:38PM July 18, 2022. After checking on the address, I realized Paradise Inn was more than 2 hours driving away from **********************. I attempted to call ************ multiple times in vain to get through. At 3:13PM, July 18, 2022 I sent email to *************************************************************** to cancel my reservation. In November 7, I sent an email to mtrainierreservations general manager: *************************** directly and got no response so far. 1st, Paradise Inn or Mt Rainier guest services used misguided link (I intended to book a room at ***************** not at Paradise Inn) to prompt me book a room at the wrong location.2nd, I had tried to dispute this unreasonable charge with my Credit card company in vain 3rd, I had tried to resolve with Mt Rainier Services manager in email in vain I would like to get help from BBB.Thank you in advance for any helpBusiness response
12/13/2022
Good Afternoon,
We have worked with the guest directly to come up with an amicable solution and resolve this matter. The guest has agreed to a gift certificate which has been sent to the guest via email. If there is anything more you need from us, please feel free to reach out to me directly to assist you.
Have a great day!
Thank You,
***************************
Reservations, Revenue and Marketing Manager
National Park Inn | ******************************************************, 98304
************ |52807 ************* | *******, **, 98304
*******************
Reservations: ************** (daily 8am to 5pm PST daily)
**************
**************
Mtrainierguestservices.com
**********************************************************************Customer response
12/15/2022
Thank you very much for your message, Resolutions Specialist at BBB.
Actually I wanted them to fully refund my credit card charge. I have no choice to accept their certificate instead. I would like BBB to post this case as a warning sign for other customers. I really think they are engaging a deceptive practice.
Thank you again for your help,
******
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.