ComplaintsforARB USA
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Complaint Details
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Initial Complaint
09/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hello, I have purchased the *** differential locker as part of the axle assembly. I have a receipt. The product has a 5 year unlimited miles warranty. At first the locker worked but sometimes would go into this cycle of engaging and disengaging. Which I later learned is not normal. I have noticed that the locker will only engage if the differential is warm. As of now it does not engage at all, even when diff is warm. The compressor keeps running and locker won't engage. If I walk around my jeep, I could hear the air leaking and can smell gear oil. I have inspected the air lines leading to the locker and there are no leaks. From what I understand the air is leaking inside of the diff. My locker is still under warranty, I followed the break in procedure recommend by axle manufacturer, and changed diff oil frequently. I have contacted the manufacturer and they proposed to mail me new seals. The problem is replacing those seals requires disassembly of the locker and the differential which is not something I can do myself. The company refused the fix the diff on their expense but did admit that the locker is still under warranty. Im looking for ways on how to fix this issue. company website: https://arbusa.com/contact-us/Kind regards, *******************.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
4810 D ST NW Ste 103
Auburn, WA 98001
Business hours
Today,8:00 AM - 5:00 PM
| MMonday | 8:00 AM - 5:00 PM |
|---|---|
| TTuesday | 8:00 AM - 5:00 PM |
| WWednesday | 8:00 AM - 5:00 PM |
| ThThursday | 8:00 AM - 5:00 PM |
| FFriday | 8:00 AM - 5:00 PM |
| SaSaturday | Closed |
| SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.