Customer ReviewsforAuburn Collision 1

This shop consistently over-promises and under-delivers. I cannot recommend highly enough that you take your business elsewhere.My car went to this shop on July 6. At that time, they told me the repair would take 3-4 weeks. 6 weeks later, my car still isn't fixed. I've spoken with them on the phone several times over the last few weeks and each time they've given me a new timeline for the repair. When I spoke with them last week, they said it would be done by today. I called today, and now they're telling me it'll be another week. They also told me multiple times that when my car got into the paint stage it would be only 2-3 days away from being done. On August 8 (10 days ago) they told me it would be "in paint soon." It didn't actually go into paint until a full week later. On August 15 they told me it went into paint, but somehow, 3 days later, it's still going to take another week. This experience has been incredibly frustrating. There are tons of other body shops in the area. Take your car to any of them, not Auburn Collision 1.

I brought my vehicle in because someone had hit me and damaged the rear quarter panel rim and door on the driver side. I brought it here because I was told they do great work. The front office staff was helpful and I had no issues with them whatsoever. I dropped off my vehicle for repair and they asked me for the key and said they would update me with the process. We did not go out to the vehicle to inspect it when I dropped it off. There were no pictures taken upon drop off while I was there. They did keep me up to date on the process and I appreciated that. When I picked up my vehicle there was damage to the front bumper on the passenger side that was not there when I dropped it off for repair. I told the front desk lady that I wasnt sure if it was dirt or what but there was a **** on the front bumper. ****** came out and said that was there when it was dropped off and its not dirt I can guarantee that. I told her that it was not there when I dropped it off and she mentioned pictures. I asked to see them and she went to the back to find Jym. I went outside to take a closer look at the damage and when I can back in ****** told me it looks like he just left for the day so I dont have the pictures but just bring it back and we will fix it for you. I asked her when I should bring it in she said anytime just give them a heads up. After leaving the office I examined everything more closely. I noticed that the trim on their repair doesnt even sit flush to the car like the other undamaged side. There was a scratch by the taillight they replaced. There was paint on the taillight and what looked like grease spots all over the exterior even though they washed it. There was also white powder all over the steering wheel. I was less than pleased. I dropped off my vehicle for the second time and again no pictures when getting dropped off. I showed ****** the damage by the taillight and asked

They are complete jerks and liars and also they are thief's. I was a former employee who had to take my 7 year old to school 3 times a week witch made me less than 15 minutes late..mind you inwas not hourly...flat rate pay and was fired because of being late. After expressing why having to take my kiddo to school was a necessity he still fired me..but what was not ok is accusing me of fraud and stealing my own materials I had brought myself to use they locked the cabinet when I came to grab my tools..so I left it at th St hit felt the need to share they are not saints and to be honest ive never felt more disrespected in my life. I never gave an attitude and had to ask him multiple times to calm down when he let me go he was very aggresive. Wonderful team of technicians he doesnt deserve to have as employees. I wouldnt reccomend this shop any longer