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Find a Location

Muckleshoot Casino has 1 locations, listed below.

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    Business ProfileforMuckleshoot Casino

    Casino
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/20/2005

    Years in Business: 44

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company offers a casino.

    Products & Services

    Casino

    Business Details

    Location of This Business
    2402 Auburn Way S, Auburn, WA 98002-6370
    BBB File Opened:
    4/17/2001
    Years in Business:
    44
    Business Started:
    7/1/1980
    Business Started Locally:
    7/1/1980
    Accredited Since:
    12/20/2005
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Alternate Business Name
    • Muckleshoot Indian Bingo
    • Muckleshoot Indian Tribe
    Business Management
    • Mrs. Brooke Berryhill
    Contact Information

    Principal

    • Mrs. Brooke Berryhill

    Customer Contact

    • Mrs. Brooke Berryhill
    Additional Contact Information

    Fax Numbers

    • (253) 804-0474
      Primary Fax

    Phone Numbers

    Website Addresses

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/16/2024

    Complaint Type:
    Billing Issues
    Status:
    Answered
    On February 11 2024 approximately 8 pm me and My girlfriend went to auburn casino to play some slots and have some fun well since I lost my debit I had went to navy federal and ask them to print me out some starter checks so that I can pay my bills. I decided to go cash one of my personal checks at the cashier which I had done before and gotten 200 dollars which I had long paid that off so I was hoping to get another 200 dollars thru my check. The check I received from my bank didn't have my address on it just my first and last name which I also found it odd that they didn't include my address on the checks but I had ****** search it and found out that it's totally normal and is an actual thing the important parts are the account and routing numbers so as I was waiting at the counter these three persons was behind me accusing me of committing check fraud claiming that the check I provided was a fake check lol little did they know that I had personally gotten the check from my bank the branch was in Tacoma so I even dialed my bank but since it was Sunday I couldn't reach a customer service instead it told her my account balance and even after that she still told me it was a fake check and even after showing her my debit card she and the other two guys were laughing and telling me I committed fraud. So I was placed in handcuffs and brought to the back. Now so they had auburn police talk to me and I told them exactly what I had told them that the check is a real check from my bank linked to my account my grandpa was in the military which is how I joined navy federal. And I'm now barred from the casino for no reason because they didn't know how to do their jobs and use common sense and actually look at the facts presented to them.i had my card I had other checks and I had online banking how was it fraud ? I want an apology and for them to do what's right!
    Read More

    Customer Reviews

    4 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Tina M

    1 star

    01/30/2024

    ******** said My Debit Card fell "off" her tray because She had 4 to handle.After over two hours of bullcrap, & severe stress (& tears)..I stopped at Security omw out...Hmmm My card was AT "LOST & FOUND!"I was treated like I WAS A CRIMINAL! I did NOT LOSE MY CARD!Their EMPLOYEE Admitted that it "fell off" her TRAY!!! W/O my personal Bank card, I could not access my account for cash or gas for my car or Anything!! I was "comped" a small draft beer and was told by the "rude boss lady" that she doesn't do that for ANYONE!!"IT WAS ********* was 100% treated like I was a criminal.All of this, on the Sad anniversary of when my beloved ***** was murdered. Which intensified my sadness and tears! I was treated unbelievably rude!And I am also a Native Tribe Member- Tlingit-Haida of ******.Not offered any consolation whatsoever!Was treated like I had done something Wrong!!100% Disrespected for something I was innocent of.NEVER HAND A COCKTAIL WAITRESS YOUR PERSONAL DEBIT/CARD!

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