ComplaintsforMis Primeros Pasos Bilingual Daycare
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Complaint Details
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Initial Complaint
03/28/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Needed a day care center for the dates of April 3 - 7 2023. We registered the child and paid the filing fee and already paid in advance for the dates provided. $150 for filling fee and $400 for the daycare service. We contacted them stating we no longer need their service and we understand about the filing fee but would like the $400 back for not using the daycare service. Now they will not give us any money back and said they are using the money for a cancelation fee.Business response
03/28/2023
**************** enrolled her daugheter and signed a contract for the week of April 3 - 7, 2023. ************ paid enrollement fees of ****** plus ****** for daycare services to hold the services, in person stating that it was for ******'s daughter's enrollement. ****** reached out on 3/28/2023 to cancel services, 3 businesses before her the dates stated on contract. ****** requested a refund. Bussiness owner reffered to contract that cancellation must be done 2 weeks prior in order to recieve a refund. Mis Primeros pasos reminded ****** that she signed a contract. ****** and **** continue to harass bussiness owner through text message. Mis Primeros pasos is allowing ******'s daughter to continue to attend daycare on the dates on contract.Customer response
03/28/2023
Complaint: 19864377
I am rejecting this response because: ****** reached out with a week before it the services will start and not only that but **** paid for the services because the owner reached out to him and he had no idea of the contract. The owner never reached out to ****** who signed the contract to pay the fees. **** had no idea of the contract nor what it stated and the owner also told ****** she could pay when the services starts
Sincerely,
***********************
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Contact Information
31021 44th Ave S
Auburn, WA 98001
Business hours
Today,6:30 AM - 6:00 PM
MMonday | 6:30 AM - 6:00 PM |
---|---|
TTuesday | 6:30 AM - 6:00 PM |
WWednesday | 6:30 AM - 6:00 PM |
ThThursday | 6:30 AM - 6:00 PM |
FFriday | 6:30 AM - 6:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.