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Complaint Details
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Initial Complaint
06/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I texted ********************************* at the Fitness Quest in **************** on March 26th to cancel my membership. He assured me it would be canceled and that I wouldnt have any future charges. I have since had three separate charges of $68.20 on 4/8, $229.90 on 5/8, and another $68.20 on 6/8.After reviewing my account and seeing the unauthorized charges, I texted ******* again on 6/11. He nor Fitness Quest have refunded me or given me a date of when I will be refunded after daily texts to ******* since. I want a full refund of $366.40 immediately.Business response
07/11/2024
Fitness Quest has issued a refund on 6/24/2024 for the monthly dues and annual fee drafted for ***** totaling $366.30 back to the card it was drafted from. Her membership was also cancelled and she will not have any further charges. We apologize for missing the cancellation.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.