Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Charged for same backyard landscaping work for water standing problem in backyard twice. First time work done was so vague that RAINPRO LANDSCAPING said the following:********************* Thu, Aug 31, 5:55?PM to me Yes, that is correct. But if I go out to the property to check other company's work it would be a billable stop. The problem is they are extremely vague in their estimate/proposal and it gives me no real information on how the French Drain was built, soil composition, outfall, whether the drain is rock to surface or has grass back over the top etc. These are all things we include in our estimates. If they put the drain in a soil with lots of **** and then placed **** back over the top the drain will not work, if it does not have proper slope it will not work, if it was not assembled correctly it will not work."However, Seattle Grow done the same work in the same area but this time with greater discription of work. So, I asked ******** how did they know what to do the second time without having accurately and professionately detailed wrong work initially? She said her and **** could explain over the phone without documentation. I said she has always documented my cost to her why not what I'm paying for? So, sent her a complaint letter requesting an official document outlining her detailed work initially of $8600 dollars, by September 22nd 2023.Customer response
10/19/2023
Thank you for the update. ******** from Seattle Grow called me today October 14th, telling me again that she and **** will consult about their service in question and decide how to respond. And even though I'ved submitted a complaint letter to her and told her I wanted an official detailed receipt of the work in question, she still reintroduced the question: what did I want? I don't know what's to not understand about her needing to provide the specific requested receipt of the french drain work in 2022 My complaint letter and my complaint to your office is very clear concerning my request for an official receipt confirming all detailed work they did to install my french drain. Maybe you understand and can explain to ******** what I'm requesting.Business response
10/29/2023
Hello,
Seattle Grow has made attempts to contact this customer and come to a resolution. We provided more detailed account of the customers work and submitted to them via email. Will provide further updates when the customer responds.
Multiple texts and calls have been made to this customer.
Please contact me if you have any questions ************
Best,
Jacki
Customer response
10/29/2023
I told Seattle Grow that I will present all their documentation to an attorney to examine to confirm if the information they provided by email serves as a substitute for my requesting an official itemized invoice of work initially done. Because I want to know if their email generated from memory qualifies as an official invoice and should be considered accurate and legally binding. Wednesday, November 1st Ill be legally advised.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.