ComplaintsforBud Clary Auburn CDJR

• Initial Complaint

  06/06/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On April 12 2024 I purchased a 2014 Jeep Compass Sport from Bud Clary of Auburn. From the moment I drove off the lot I have had issues with my vehicle. First with my driver side rear tire only registering 10 PSI with a low tire pressure light on the dash. A check engine code for a bad Throttle Body Unit which is not covered in my warranty. Now my vehicle is constantly overheating and losing oil with oil present in my engine air filter. There are a number of causes that could be at fault for the overheating and oil loss but the dealership has consistently given me the "run around". Every time I call someone to speak at the dealership I am told I will receive a call back, then they proceed to not contact me. I call more and they tell me I need to talk to certain employees. I have not been able to contact *****, the sales team associate who sold me the vehicle, even after leaving numerous voice mails. I have not been able to get through to the service department besides being told they will have someone contact me. Then no one calls back. It is very discouraging and my vehicle is tied to their dealership through my warranty so unless I can get them to talk to me I cannot even take it to a local mechanic. They reported to car fax that they did a safety inspection before selling it to me but with all the issues I have faced I do not believe anyone serviced my car besides putting a new battery in it. The detailers even left broken glass in my driver side floor board and air vent. They are being impossible to work with.

  Business response

  06/06/2024

  To whom it may concern,  we appreciate ****************** for reaching out regarding her concerns. We apologize that she was not able to get in touch with the parties that were assisting her with her vehicle purchase.  

  ********************** vehicle is already in our shop prior to this notification, and we are in process of working with her, to get her vehicle diagnosed and back to her as timely as possible. 

  Regards,  

  ***** Mawrence 

  General Manager

  Auburn CJDR/Hyundai 

• Initial Complaint

  04/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  March 3,2024 I went to Bud Clary of Auburn WA. To look at trading in my vehicle and buying a new truck. Everything was going as normal as expected. Ended up trading my 2018 jeep grand cherokee in, with the expectation of them paying off my trade in fully but they never got a payoff from my bank and they choose to take my $22,000.00 estimate I said I owed as the official payoff instead...... So 23 days later my bank got a check for ***** and I was left with the balance to pay. And that's not what we agreed in verbally. And they aren't willing to accept responsibility for not calling to find out payoff amount. Plus they sold my trade in before it was paid off, not sure how they could do that if they knew they weren't gonna pay off my trade in 100%. I feel scammed out of my trade in. I put 2000$ down why didn't that go to my balance on my trade in loan......

  Business response

  04/08/2024

  To whom it may concern, I am ***************************, General Manager of Bud Clary Chrysler Jeep Dodge Ram of Auburn.  I have spoken to Mr. ****************************** our customer.  We talked through his visit with us.  ****************** expressed that he did understand he got a very good deal his truck purchase, and for the most part it went very smooth.  The payoff estimated and actual higher amount is what caused confusion.  We, (Bud Clary of Auburn), took care of the remaining amount due and ****************** was satisfied with the call and walking him through it all.  

• Initial Complaint

  12/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  where to begin 2 weeks after buying a used car from here 3 different lights came on on our dash indicating there was something going on with our transmission. after leaving numerous voicemails and never getting a call back (because for some reason the only people who actually answer the phone never have any answers) i ended up having to be ***** with them about our issue as its ONLY BEEN 2 WEEKS AND WE ARE HAVING TRANSMISSION ISSUES. So leading to us finally being directed to bring the car in, we were still left with no answers as to if they were covering the cost or how long it will be there for. a day and a half after leaving the car back at the dealership (and after multiple calls in to see if we could even afford the costs they havent disclosed to us) we finally get through to someone who tells us they will cover it and it will likely be there for a week and we are able to go in a pick up a loaner for the mean time (this is the only reason im giving 2 stars). well we got the loaner and its doesnt have any form of license plates??? or anything???? also squealing brakes??? low tire pressure light is on???? under a quarter tank of gas??? okay the gas whatever, but the lack of knowing if this car is even able to be driven on the road safely before just lending it to a customer?? literally insane the amount of unprofessionalism we have experienced throughout this whole process. i genuinely cant wait for us to get our car back and just finally be done with them. ***UPDATE*** since weve had our car back within a week the same issue came back. they continue to put a band aid on the issue to get rid of us instead of actually fixing the transmission issues this car is having. we are paying for a warranty for a reason, not like it should matter considering weve only had the car for 3 MONTHS. im so over it.

  Business response

  12/29/2023

  In regards to our customer ******/*********************, we have attached the Repair Work Order of our findings with the 2015 Jeep Patriot, while it was in our hands for service. In the description it explains what was found and the flash updates to the power control module that we performed additionally.  Once the codes were cleared, we performed a test drive (per the notes) for 40 miles and all was normal performance wise.  We apologize that you are experiencing an issue with it still. In your notes for your concern, you did not state whether or not you had contacted us about any further challenges you were having.  We are happy to bring it in and take another look at what is happening.  Please feel free to contact our General Manager, *************************** , at ************ when time permits.  We thank you for reaching out and look forward to assisting you further. 

• Initial Complaint

  11/29/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  February 4,2021, I lease a 2021 Jeep Grand Cherokee Laredo for three year contract. Towards the end of contract I visited and inquired about options to finance remaining price of jeep month of October, 2023. With the value of Trust from initial business dealings, I allowed my credit to get ding from two credit source with the one from Dealer *** Clary of Auburn who doesnt finance. Although I was told twice that was a soft pulled that wouldnt affect my credit scores which it did. After all said and done with my original credit of 750. I entered into a contract through salesman advice with a 9% interest amounted to a ****** dollar finance charge from a total amount finance ****** cost of vehicle after leasing. As it stands now, Twice I requested copies of all sign documents with my signatures and twice I was basically denied from finance officer. AGAIN, IM REQUESTING COPIES OF ALL DOCUMENTS I SIGNED for purchase of a Lease vehicle.

  Business response

  11/30/2023

  In regards to ****************** request. My name is ***************************, General Manager with Bud Clary Auburn CJDR.

    We apologize that you had to request multiple times for documents regarding your lease end buyout with our dealership.  We do provide copies upon taking delivery, however they are attached for your reference. In regards to your credit bureau, you will find the signed application which allowed us to submit for credit inquiry to then proceed forward to secure the loan for you. Please note your finance charge is if you made each payment on time and nothing more than the minimum payment due. There is no "pre-payment" fees in the *******************, so if you were to pay it off quicker or pay more than the minimum amount, you wouldn't incur that total amount of finance charges under the truth and lending disclosure box.  Hopefully this answers your questions and concerns and feel free to reach out to myself, If I can be of any further assistance.  We thank you for bringing this concern to us and will additionally use this opportunity as a training tool with our ******************* to better our communication requests.  

  Thank you, 

  Sincerely, 

  *************************** - General Manager 

  ************ mobile  

  Customer response

  11/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  07/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On July 18th 2023 I took my Hyundai in for a knocking engine problem at ******************* Hyundai in Auburn **********. There is an on going class action law suit against Hyundai for this engine knocking. It may expolde and cause a serious fire or it may just blow up at any time. I was told by the service manager (*****) that there was no knock and I was being charged for other parts that were part of a recall by Hyundai. it is simple, they (Hyundai ) are NOT honoring the already established court order. In addition the car has a ******* mile engine warranty by itself and they are NOT honoring that either.

  Business response

  07/21/2023

  Tell us why here...
  To whom it may concern,
  
  ************ arrived at our service department on 7/18/2023 to have us complete several recalls that were outstanding on his vehicle as well as a banging noise that the customer stated was present from the engine and that he noticed that it was using more oil  than usual with no check engine light on at this time.  We wrote the repair order ******** and during that time, the customer stated that he had installed some fluid that has stopped the noise at this time and that he needed the engine to be replaced no matter what we found.
  
  We completed the recalls and did the preliminary diagnosis on the engine.  We found no codes at this time and could not hear any abnormal engine noise.  We documented this on the repair order and also pointed out that he does have an extended manufacturers engine warranty for 15 years or ******* miles from the original delivery date.
  
  When the customer picked up the vehicle, he was very upset that we were not going to replace his engine.  He signed the repair order and took his vehicle and there was no charge to him on this RO

• Initial Complaint

  11/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I leased a 2019 Jeep Grand Cherokee in 2019 then purchased this vehicle earlier this year from Bud Clary in Auburn. On Sept 14th of this year I was notified by the Lakewood Auto Theft Task Force informing me that there was an issue with my *** numbers. That same day they met me at my house and it was confirmed that the *** in the dashboard does not match the purchase agreement, Manufacture sticker or the other *** numbers located in the vehicle. They informed me that I needed to work with the dealership (Bud Clary of Auburn) that I purchased it from. I met with ************* at *** Clary about 10 days later and they informed me that they would need to contact Jeep/Chrysler to get instructions on how to resolve this issue. I have contacted **** twice since then and they have no information on how this is going to be handled or resolved. He also stated that he would have ****** get in touch with me, to date she has not done so. I have also emailed the General Manager *************************** twice who has ignored my request for follow up.

  Business response

  11/02/2022

  To whom it may concern. In response to ******************** concerns, we have been working on the stated concern regarding a discrepancy in her vehicle vin plate. We have multiple parties involved with trying to get resolve as quickly as possible.  ****************** is in talks with ** and is understanding of where we are at in the investigation. 

   

  We thank **************** for her time and patience in the matter.  

  ********************************** (Bud Clary of Auburn)

  Customer response

  11/02/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  07/20/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Vehicle had a recall, service was provided. Vehicle has had problems ever since returned. Engine light, fault codes, maintenance warnings. Vehicle will not start without a jump start. Dealer had not returned any calls. I did get through once and was told a service man will call me back later. I have not received any calls back.

  Business response

  07/21/2021

  We thank **************** for reaching out to us.  We were able to get his vehicle in today for service and taking care of his concerns with his vehicle. 

   

  Thank you 

  ***** Mawrence 

  General Manager 

  Bud Clary Auburn CDJR/Hyundai

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩