ComplaintsforPark Place Ltd

• Initial Complaint

  03/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In early November 2023, our ******** instruments were not working so we (my spouse ******************* and I) took the car to Park Place ************** in ******** (as we had done since we first purchased the car for servicing). Things seemed to be repairable at the beginning, but as time went on we had to initiate communication to get answers. We were informed that a used unit that they had installed earlier was not talking to the rest of the car. The last resolution proposed by ***** (who has been our contact at Park Place), was they were unable to fix the car but wanted to charge us for the parts already put in the car ($1410 + tax). Why would we pay for parts that didn't fix our car? They are welcome to remove them and return the car to the condition that it was in before we brought it in. We've tried to contact her supervisor but have not received a reply. It is now been nearly 5 months as we have been paying insurance on a car we don't use.

  Business response

  04/03/2024

  Thank-You for forwarding this to us.  We have reached out to the customer directly and resolved the issue.  You can close this case. 

  Customer response

  04/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  03/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 03-06-2024 I brought my Maserati gran Turismo to park place because I was having issues with my battery. The battery that park place put in 2022 was bad battery on that time park place mechanic told me that they found water in my trunk and he told me that mechanic need 4 hours to find the problem after 4 hours I paid 800 dollars and mechanic didnt found what is cause the problem and where is the leak come from. In 03-6 2024 they replaced the battery because still under warranty and they make me pay 200 dollars , after battery been replaced my car play screen stopped working I brought the car back to them and the mechanic told me Im not gonna check because the screen is after market he didnt check the fuses with bad attitude after I complained to the manager he send me to different advisor and they said that they dont have person who certified to take a look at car play screen and fix it . Park place need to be responsible and pay for damages that caused by them the car play screen that I bought was more than 3 thousand dollars . park place didnt check the fuses behind the screen they only checked the one in trunk and under the steering wheel . My car play screen was working properly before the battery was changed .Park place need to know its not about money its about respect someone car changing the battery can cause a lot of problems to the car if the battery was overcharged or not installed properly can burn electrical system of the vehicle especially for Italian car like mine.

  Business response

  03/22/2024

  Hello,
  Thank-You for sending this, please see our response.
  
  This customer brought us a 13 year old Maserati GranTurismo to have the battery replaced as it was dead.  The vehicle had an aftermarket audio system installed.  We replaced the battery and after that he claimed that something we did caused his audio system to stop working.  We informed him that there was nothing that we did that could have caused the audio system to stop working as it was a simple battery replacement and we didnt touch the audio system.  We advised him that he should take the vehicle back to whoever installed the audio system and have them diagnose and fix the issue since we dont have any technicians on staff that can work on aftermarket audio equipment.  He demanded that we fix it and cover the cost as we clearly broke it.  We declined, again informing him that this was nothing that could have been caused from replacing his battery.  We feel like the customer knew his audio system was in-op and brought it to us under the disguise of a dead battery and then fraudulently tried to blame us so that we would fix it.  We have asked him to refrain from returning to our business going forward. 
  
  If you need anything else please let me know.  

  -***************************

  General Manager

• Initial Complaint

  12/13/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I put money down on a soon-to-be-released Lotus Emira back in December 2022 with Park Place Ltd in ********, **. Then in October 2023 I was advised that my build slot was ready and that I would get the car in the spring, but to confirm my order I needed to provide another $10,000.00 deposit, and that the total of $15,000.00 would be non-refundable. I agreed, as the car was to be delivered within six months. Then in early December I found out that the release of the car would be delayed until sometime in ****. I contacted Park Place Ltd. immediately and said that since the order was going to be delayed until **** that I wanted a refund of my deposit. They denied, saying that I agreed for the deposit to be non-refundable when I made the 2nd one. I advised them that I only made the 2nd deposit on the condition that the car would be delivered in the spring of **** (the date they provided), and if I was instead told that there was no guarantee of the delivery date (or that delivery wouldn't happen until ****) then I wouldnt have paid a non-refundable deposit. They again denied any option for a refund. This is so frustrating as a consumer that a company can promise something in six months, then instead change it to over a year, and still keep my money. *********** and the General Manager will not change their position. I've called and emailed the General Manager to discuss but he has not reached back, beyond advising the same position that the deposit cannot be refunded.

  Business response

  12/13/2023

  The customer provided a $5k refundable deposit to our business to get on the waiting list for the new Lotus Emira.  Per the terms of our agreement (attached), when an allocation spot became available with the manufacturer, the customer needed to provide us with their color and trim specification to place their bespoke order with the manufacturer.  At that same time they needed to provide us with an additional $10k deposit.  At this point the entire $15k deposit became non-refundable should the customer choose to cancel for any reason.  We initially had provided the customer with an anticipated delivery date in the middle of **** based on the manufacturers estimated production date.  The manufacturer has since revised this date to January/2025.  We advised the customer of this delay, (which is very common in the auto industry), and he informed us that he wanted to cancel the order and have his $15k deposit refunded.  We informed him that per our contract that this wasn't an option.  I can certainly sympathize with the customer and understand his desire to have his vehicle here soon.  However the exact reason we have this contract on a bespoke customer order is so that we are not left holding the burden should there be actions outside of our control.  We informed the customer that we are bound by our terms on the contract and he is bound by his.  

  Customer response

  12/13/2023

   
  Complaint: 21002629
  
  I am rejecting this response because:

  The defendant is accurate in the statements about the contract and Park Place Ltd's terms.  However the date provided in his response is inaccurate; the date I was provided by *********** was March **** and time of agreement to said Contract.  It was after this date was provided that I authorized the additional $10k transfer and validity of The Contract in dispute.  It was not until the defendant received my money that they changed the delivery date to Q1 ****.  If at any point before my $10k transfer was made I had been advised that the spring **** delivery date was only an estimate and could potentially shift into ****, I would have at no point made the $10k transfer nor agreed to any part of the Contract. The Contract was agreed to on my part based on the dates provided by Park Place Ltd. and since these terms have changed then the contract is open for discussion.

  Furthermore, if the BBB interviews other Lotus Cars dealerships, they will discover that these terms are NOT from Lotus Cars ***, but instead exclusively those of Park Place Ltd.  Therefore for Park Place Ltd to enforce them as if they are just pass-through terms of Lotus Cars *** is not valid.

  There are two solutions that I will accept as resolution on this case:

  1. Park Place Ltd return my $15,000.00, no later than December 31, 2023, to the address they have on file, and void any contract between Park Place Ltd. and **************************

  or

  2. Per their claim that they are operating under representation from Lotus Cars ***, provide a letter from Lotus Cars *** on applicable letterhead that includes my order details, and defining that cancellation of my order, even though the expected delivery date has shifted at least 10 months, is not allowed.  This letter would validate Park Place Ltd's claim that they are under said terms from their vendor.

  In exchange for submittal of Item 1 or Item 2 above, upon validation, I will cease all online communication about Park Place Ltd. and guarantee no further action will be taken by myself or any representative.

  Sincerely,

  
  *************************

  Customer response

  12/14/2023

  Clearly the business representative has no interest in addressing my concerns, and that is OK with the BBB?  I thought your purpose was to resolve issues between companies and customers?

• Initial Complaint

  03/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Date of transaction - 11/29/22 - 12/06/22 Service - Full transmission service Cost - $425 Service was not performed. I was charged and nothing was done. Reached out for refund and was told footage would be reviewed but no further communication. Either receive no response from ******** ****** (part of Park Place) or told mechanic is on medical leave and they will get back to me later but never do. Have waited months without resolution. Other services on the car were not performed correctly but leaving those aside just want money back for the transmission service that wasn't performed. Confirmed with a different mechanic that service wasn't performed and have attached image of unchanged oil along with invoice.

  Business response

  03/24/2023

  We have been in communication with the customer and they are coming in next week so that we can discuss why they believe we didn't perform the work they paid for.  Will provide update after this meeting.  

• Initial Complaint

  11/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I brought my car to Park Place service on 06/29/2022 to have it checked for vibration in the steering wheel while driving. ********************* was my service advisor. He stated it was his first week on the job. He no longer works there. The Repair order states they performed **************** as outlined by ********************* which lists performed brake and tire inspections and undercarriage checks etc. ********************* stated the tech drove the car and did not feel any vibration in the steering wheel. He informed me that the engine mounts were blown and the engine oil pan was leaking. My vehicle had no symptoms of blown motor mounts. There was no vibration in the engine, no clanking or banging or any visible oil leaking anywhere. The repair order does not list any diagnostic inspection that determined the blown engine mounts. I was charged for 7 hours of labor when the repair takes 2.5 to 3hrs.I paid $2281.13 and picked up vehicle on 07/07/2022. My vehicle still had a vibration in the steering wheel. The next day the check engine light came on. I brought the vehicle back on 07/11/2022. I was told the Air Mass Flow Sensor was bad. After I agreed to the cost of this repair ********************* sent me a text the following day stating "that there is damage to the left front tire that makes this vehicle unsafe to drive. It needs tires replaced right away and I believe that will be the repair for the vibration when driving/turning. The car drove exactly the same when I picked it up as it did when I initially bought it in for service. I subsequently bought four new tires and the vibration in the steering was fixed. Took car to another shop and discovered AMFS was never replaced and the catalytic converter was damaged. I was charged for repairs that were not needed and charged for parts that were not replaced in the vehicle. Sent an email to service manager and personally went in to discuss and request a refund. No follow up as promised. Total fraud by service advisor.

  Business response

  11/18/2022

  Hello, 

  Our service manager who dealt with this customer is out of the office on vacation through 11/22/22.  I will talk to him about the situation when he returns and give you a response. 

  Regards, 

  -*********;

  Customer response

  11/23/2022

   
  Complaint: 18388982
  
  I am rejecting this response because:The business manager was scheduled to be back on ***** My previous attempts at addressing my service experience resulted in zero follow up even though I was promised a return call the following day. The service advisor commited fraud. The only vehicle repair I needed was a set of tires. The entire service experience was fraudulent and additionally my vehicle was damaged in the process.
  Sincerely,
  
  *************************

  Business response

  12/08/2022

  We have met with the customer and inspected their vehicle.  As a goodwill gesture we have refunded their money.  Please close the case.  

  Customer response

  12/09/2022

   
  Complaint: 18388982
  
  I am rejecting this response because:Parkplace *** charged me for unnecessary repairs and for parts that were not installed or needed. Additionally Park Place damaged my vehicle and charged me for the repairs as a result of damaging my vehicle and tried to cover up the existing damage and potential further damage to my vehicle. When changing the motor mounts the engine was likely supported by the oil sump. The oil sump was fractured and collapsed causing the engine to fall. This would have caused the catalytic converter to be stressed by the sudden drop and change in angle of the engine which in turn would have fractured the internal ceramic honeycomb of the catalytic converter.The oil sump would only need to be replaced if shattered. An oil **** would be repaired by replacing the gasket not replacing the oil sump.  Check engine light was triggered due to faulty catalytic converter. Park Place said it was because of bad mass air flow sensor and claimed to have replaced it when in fact they did not. Battery was disconnected to clear faulty code and cover up damaged Catalytic converter. There was no reason to disconnect battery. I had to call Park Place to get assistance with retrieving radio code.Vehicle had zero oil leaks, zero issues with engine, catalytic converter, mass air flow sensor etc. prior to service at Park Place LTD. Car likely has sustained additional damage due to engine being dropped. Mass air flow sensor was never replaced and is working fine. Check engine light was triggered by broken catalytic converter not faulty mass air flow sensor which they claimed. This is likely a crime RCW 46.71.045
  
  Sincerely,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩