ComplaintsforTecplot Inc
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Complaint Details
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Initial Complaint
06/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
For many years, I have maintained academic Tecplot licenses for my research group, representing an investment of thousands of dollars. These licenses are perpetual for the versions purchased and have been consistently renewed whenever new research funding becomes available.Unfortunately, Tecplot is currently withholding the necessary license files, rendering the software we paid for unusable. Last year, I was provided with a file that granted access for one year. However, despite clear communication indicating that a new license file would be supplied, I have yet to receive it.This situation is significantly impacting the researchers and students who rely on this software for their work. I kindly request immediate resolution of this issue by providing the promised license files, ensuring that our paid software can be used without further interruption.Business response
07/17/2024
Our records show that a license key to activate the software was delivered June 14, 2024 to activate the software on the Hostname: "MacBook-Air-de-*********.loca". The expiration date associated with the license key is May 31, 2025. The license ****** is a Single User license, which is allowed to be used on a single host. If the user needs to move this license to a different host this can be requested via this form: ********************************************************; I've also reached out to this person directly to clarify the situation. This person has four other licenses of our software and I've communicated the status of all licenses to their local distributor who should be in contact shortly.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.