![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforGrade Us, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
The cancellation function does not work, and they have continued to charge me for a dead account that I cannot cancel. The support for dealing with those issues does not respond. I have been trying to cancel the account for 12 months to no avail.Business response
11/29/2023
Thank you for bringing this to our attention. We have conducted an internal investigation, based on the details you have provided, and have been able to identify the reason for the confusion.
The initial request to terminate services was made December of 2022 and completed at that time. All future invoices were stopped until March 2023 when the account was accessed and reactivated to a solo seat plan. Invoices were again started in March and utilized previous account credits until November 2023 when those credits ran out. Per your newest request to our support team, yesterday November 28,2023, we have terminated your account and issued the requested credit.
We hope this clears up any confusion and our support team is available if you would like to discuss any of these details further.
Thanks,
*********************Customer response
11/29/2023
Complaint: 20925734
I am rejecting this response because:At no point did I opt into being charged again. The credit card information stored needs to be removed.
Sincerely,
***** 'berto' **********
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.