![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforLucas Express LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/27/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I am writing to file a complaint against Lucas Express for their poor service and lack of responsibility regarding the shipment of my packages. On January 14, 2023, I used Lucas Express to ship several packages, one of which was never received. It was actually not trackable since Feb 15, 2023. The missing package had a value of $160, and I paid $20.09 for the shipping fee.Despite numerous attempts to contact customer support, I have received no help from Lucas Express. The person on WeChat merely repeated customer support templates and was unable to assist me in any way. Furthermore, the phone number provided on their website (**********************************************************) is not reachable, making it nearly impossible to reach anyone at the company.I demand that Lucas Express take responsibility for the lost package and provide me with a full refund for the value of the package and the shipping fee. Additionally, I urge the company to improve their customer service and make their contact information more accessible to customers.I have attached the tracking number for the missing package (LX104509719-1259852014804) for your reference. I hope that you can help me resolve this matter and hold Lucas Express accountable for their actions.Thank you for your time and attention.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.