ComplaintsforVelowave Bikes Seattle LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I recently purchased an E bike through this company have been in contact with them for two years trying to fix this issue with the bike (not working) now its been discontinued and they have no way of fixing it or getting parts to replace it!! Its my wifes bike and shes upset we wasted 2,000$ for it to last one season of riding it!!Initial Complaint
05/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered a $1,300 bike from ***** wave bikes this was a month ago it came broken the rear brake was cramped and it wouldn't work so they're supposed to send me a replacement parts this guy at the bike shop told me it was going to cost a couple hundred dollars to get it fixed he said the reason why it was like text didn't put enough wire on it to factory they've given me they've tried everything I wanted them to send me return label they wouldn't do it they said they're going to fix the brakes I really told him I wanted a new bike so they're pressuring me in to get the brakes fixed this is like a month break still aren't here there it's going to cost me a couple hundred dollars to get him paid or to get it fixed they said they're going to reimburse me I don't trust them at all now
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.