Business ProfileforAnker Innovations

On May 15th, 2024 I purchased a Smart Drop S300 from Eufy (a subsidiary of Anker Innovations). The Order number is R010301605453S. I received it on May 20. 2024. During the assembling of the unit, I noticed that the front panel did not align with the mounting screws. After further study, I noticed that the front panel was bent around a half an inch, either during manufacture or during shipping. I contacted Eufy asking for a replacement front panel, and they said I needed to send them a copy of my receipt, the device serial number, along with a picture of the damage, and my name and address - all of which I sent back immediately. I waited and waited for them to respond, but they did not, so I contacted them (again) a second time with all the information that they requested. Still no response from them. This time I wrote back telling them that if they continued to ignore me, I would contact the Better Business Bureau. They finally admitted that they could not send out replacement parts, so I told them I needed a refund. Again they said they needed my name/address and a copy of the receipt, which I sent them back (a third time) immediately. They continued to ignore me, so I resent everything to them again (name/address/receipt). They still havent sent me my refund information. The ironic part about everything is that I sell Eufy products where I work. What should I tell a customer when they ask me Is ******************** any good? At this point, I just want my refund. If they want the defective unit they need to also to send me a return postage label for shipping.