ComplaintsforAnker Innovations
Electronics and Technology
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Complaint Details
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Initial Complaint
08/30/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I contacted Eufy Security by Anker on August 20th 2024 attempting to return a product within the 30-day hassle free money-back guarantee within my 30 days of having the product. Eufy Security stated that is was outside of the guarantee window because my purchase occured July 20, 2024. I attempted to state that their delivery partner had not delivered the product until August 1, 2024. They again refused to uphold their product guarantee. The product had no warranty issues. Just wanted to return it because it did not work as well as advertised. The battery that would last up to 180 days lasted 16 days before dying. Just want to return the product or even possibly exchange for a different item. I would be willing to accept a credit from Eufy Security.Initial Complaint
08/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I received a Eufy SpaceView baby monitor as a gift two years prior. With the arrival of my second ****** I received a second camera for the same system. When setting up the new camera, it failed to pair and I was directed by paper documentation and support to upgrade the device firmware of my existing system.When that upgrade failed, and the unit was made unresponsive due to that failure, I was informed that the unit was no longer under warranty and therefore could not be replaced by the company, despite it being the direct result of following the directions they provided when asked about an issue encountered while using their product.Initial Complaint
08/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I received a vacuum from Eufy/Anker, first used on approximately July 17th, 2024. I immediately experienced issues with its cleaning performance and contacted Eufy/Anker on July 20th, 2024, regarding the device not functioning as expected. Despite following all recommended troubleshooting steps and providing extensive diagnostic logs, along with numerous photos and videos supporting my claim, the device continued to underperform.After repeatedly being asked to provide additional videos and perform the same troubleshooting steps, I requested that my case be escalated to a manager. On August 19th, 2024, after a month of troubleshooting, the manager advised me to purchase a different vacuum, stating that the current model is not equipped to clean tile floors effectively though I provided video proof that it did not clean on hardwood and laminate flooring as well.I reminded them that the vacuum is a new model and only a month old. However, because I do not have an invoice for the purchase (it was a gift), Eufy/Anker informed me that I am not eligible for warranty support. They then suggested I purchase replacement parts that might resolve the issue.Given the high cost of the vacuum ($800), it is reasonable to expect it to perform adequately on various surfaces, including tile floors. I believe there should be some recourse in this situation, and I am seeking assistance from the Better Business Bureau to resolve this matter.Thank you,******Initial Complaint
08/18/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My Eufy doorbell goes off every night at 10pm. Anker won't do anything about it, because it's been slightly over 30 days since purchase. Being handicapped, I had to wait for someone to come install it for me, so it couldn't happen overnight. Eufy needs to issue a refund on it (order: R0103016155585).Initial Complaint
08/14/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I am writing to request the immediate cancellation of my order R010101993058S, placed on August 13th. Unfortunately, there was an error in the shipping address where I mistakenly entered 8905 instead of 9805. As soon as I realized this, I contacted Anker requesting an update to the correct address but received no response.On August 14th, I called your customer service to rectify this issue. However, I had a very unpleasant experience with your representative, *****. He was unprofessional, disrespectful, and repeatedly talked over me before ultimately hanging up the phone without assisting me. Due to this negative experience, I no longer wish to proceed with this purchase. Please cancel my order immediately and confirm the cancellation at your earliest convenience.It is disappointing to be treated so poorly as a customer. I urge you to review the conduct of your representatives to ensure that future customers do not face similar treatment.Thank you for your prompt attention to this matter.Sincerely, *****Initial Complaint
08/13/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I contacted Eufy/Anker nearly a month ago. I only received can answers and they kept suggesting to complete processes I had already performed. My video doorbell was not receiving power despite the fact my house was providing power. The power load is correct, etc. They finally offered to exchange once I provided them with a tracking number. HOWEVER< they did not supply an address to return the product to them in order to supply them with a tracking number. When I asked for the address, I stop receiving responses.Initial Complaint
08/09/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I bought a product from ******* from maker for headphones soundcore, I filed a warranty claim on the headphones and the company replaced them with another defective product at this time i was no longer able to return them to ******* because it was past the 90 day return policy for *******, I had to file another claim to which they wouldnt just refund my money since both products had been defective, they gave me a different product which is now also having defective issues and they refuse to refund my money because I no longer want their products that have all been defective Ive asked to speak to supervisors and they refuse to give me a call back because my issue isnt something they will fixInitial Complaint
08/07/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Dear Better Business Bureau,I am writing to file a formal complaint against EUFY concerning the mishandling of my return.On January 5th, I shipped the product back to the company via *** with tracking number 1ZT977VYDK20025210. *** confirmed that the package was delivered to the company's facility on March 27th. However, the company claims to have received a battery pack. This discrepancy is both outrageous and unacceptable.I have repeatedly requested solid evidence from the company to support their claim, specifically asking for recent photographs of the package and its label. Despite these requests, I have not received any response or satisfactory resolution from the company. This lack of communication and accountability is deeply troubling.The company's continued silence and providing of false information have led me to feel as though my money has been unjustly taken . This matter has been ongoing for months, and I have been left without the product I returned or any resolution.Please help me im helpless, try to ask them for pictures because they cant seem to provide them for some reason. and it even was signed on delivery. LATEST UPDATE from **** Hello, your parcel has been delivered.Delivery Date:Wednesday, 27/03/2024 *************************************** Signed by:ANInitial Complaint
08/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
7/11/24- 7/13/24 eufy was running a sale I seen on instagram I clicked on the link and it didnt work . I reached to eufy about the sale the representative couldnt find it . So she told me to take a pic next time and reach out if I see it . Later on that day I found it so I reached to eufy again the representative and they sent me a link to support I told them everything including the price which they didnt deny . They said the sale is over and that there not gonna honor itInitial Complaint
08/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I am writing to file a complaint against Nebula, a subsidiary of Anker Innovations, regarding their mishandling of my warranty claim for a defective Cosmos Max 4K projector (Order Number: TNG369479464).On January 27, 2024, I purchased the Cosmos Max 4K projector for $680.22. On July 1, 2024, I reported a power issue with the device. After following all troubleshooting instructions and returning the defective unit, I was promised a replacement. Instead, I have been repeatedly offered a Mars 3 model, which is a low-end outdoor projector with significantly inferior specifications compared to the Cosmos Max 4K.The timeline of my interactions with ****** is as follows:July 1, 2024: Reported the issue and followed troubleshooting steps.July 5, 2024: Provided all requested information for warranty verification.July 8, 2024: Returned the defective unit.July 17, 2024: Inquired about replacement status.July *****, 2024: Repeatedly offered the Mars 3 or a partial refund, despite my clear refusals.Nebula's refusal to provide a comparable 4K projector or a full refund is unacceptable. They removed my defective unit and insist on offering a significantly inferior product or only 70% of my purchase price as a refund.I demand a resolution in the form of:A replacement with a 4K projector equivalent to the Cosmos Max 4K.A full refund if a suitable replacement cannot be provided.
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Customer Complaints Summary
105 total complaints in the last 3 years.
63 complaints closed in the last 12 months.