Customer ReviewsforAnker Innovations

******. Ordered a 300 dollar camera from them, it completely stopped connecting, and then when I email back and forth with them (I only wanted a store credit or a replacement item, not my money back), they offered me a measly 20% discount if I spend hundreds more, because after all that's what these things cost now. What a joke. Ring is the safer choice, literally.

Purchased a deadbolt from Eufy in 2021. A deadbolt, an item that should last a lifetime, or at least ***** years. My screen stopped functioning, I contacted customer support. They let me know there was nothing that could be done. I asked to have the issue escalated. I have all original receipts and information. They said I'd be put on a "Supervisor call que" but and I quote "I likely wont get a call back". I then asked to leave a formal complaint and the agent hung up on me. This was after 20 minutes on the phone. No wonder this company has a 1.5 star rating. Awful.

OMG! These people are a disaster when it comes to customer service and giving solutions. Every time you call it takes from 30min-1hr for them to get back to you. Once on the phone they go back to their notes and repeat the same solution as the prior representative. Then they escalate the situation by email, another representative gives the same solutions. Just PICK UP THE ***** and CALL your client.IS that so difficult? Eufy/Anker if you don't have the knowledge with your internal team, then outsource this. I DO NOT RECOMMEND BUYING! Going to be returning ALL equipment if I can't solve this in one week. the problem: my husband is able to see all recordings and I can't even though he has shared all privileges with me through the app. Inexplicable!

The product didn't work as advertised and support refused to honor the 30-day return as outlined in ***. They added other criteria NOT LISTED in TOS

I received a damaged Eufy robovac from Anker Innovations and have been trying for over one month to receive reimbursement after returning the item. *************************************************** money after receiving the item I shipped back. This was an absurdly disjointed, unprofessional, and arduous customer experience. I dont believe they have a real customer service department. This is a scam company, stay away.

Their products do not work after a while but eufy refuses to fix it if its outside of its warranty period.

I ordered a Homebase 3 from Eufy on January 9th. It was supposed to be delivered on the 17th. It wasn't. Instead it was sent from my home state down to *****. The new delivery date was the 23rd. On that date, it made its way back up to my home state. I waited all day, it never came. I waited the next day, it never came. On the 25th I personally go to the courier/shipping facility since it was close to me and I talk to the customer service person, they check the truck and didn't find my product. But they told me to contact the shipper "Eufy" to have them start an investigation because somebody stole it. I contact them as soon as I can. I EMAILED ANKER ON THE 25TH EXPLAINING TO THEM EVERYTHING THAT HAPPENED IN DETAIL. I THAN SENT AN EMAIL ASKING THEM TO CANCEL THE ***** BECAUSE I BOUGHT ANOTHER ONE FROM ANOTHER CARRIER. THEY EMAILED ME BACK ON THE 26TH TELLING ME TO WAIT 2 TO 4 DAYS (FOR A PRODUCT THAT I TOLD THEM THE COURIER SAID WAS STOLEN) BECAUSE IT WAS "EXPERIENCING A SHORT DELAY." I EMAILED THEM BACK REITERATING THAT I PERSONALLY WENT TO THE FACILITY AND IT WAS STOLEN. ON THE 27TH I EMAILED THEM AGAIN ASKING THEM TO "PLEASE CANCEL MY *****" SO I COULD GET MY MONEY BACK AND TELLING THEM ONCE AGAIN THAT "SOMEBODY STOLE IT." THEY EMAILED ME BACK SAYING THE **** WAS FORWARDED TO SOMEBODY ELSE, "A COLEAGUE THAT SPECIALIZES IN THE ****** I GET AN EMAIL BACK ON THE 29TH STATING THEY NEEDED 10 BUSINESS BEFORE I CAN GET MY REFUND. SPECIFICALLY THEY STATED I WOULDN'T GET THE REFUND UNTIL FEBRUARY 7TH, THE 29TH DAY AFTER I BOUGHT THE PRODUCT. WE ONLY HAVE 30 DAYS TO FILE FOR A REFUND. AND IF I DON'T SEND AN EMAIL TO THEM BEFORE THEY CLOSE ON THAT 29TH DAY BECAUSE OF THE TIMEZONE DIFFERENCE, I DON'T GET THE REFUND. I EMAILED THEM BACK STATING THAT IT HAS BEEN FAR LONGER THAN 10 DAYS SINCE I WAS SUPPOSED TO RECIEVE THE PRODUCT AND THAT I NEEDED MY MONEY. THEY AGAIN REPLIED BACK THAT I WOULD HAVE TO WAIT UNTIL FEB 7TH. WORST EXPERIENCE.

Beware - ************ is the biggest scam in the world. I purchased 4 s330 security cameras from them, which were terrible. They did not catch many incidents. I reached out and asked to switch them to the E340 which is a wired camera that can record 24/7 They agreed to switch them out. The customer service rep backtracked and said that they meant to swap only 1 out of the 4 (which was not written anywhere)As I was speaking to their customer service, the cameras cost $170 per camera (well under what I paid) the problem was, that the customer service team responded 1 response via email every 24 hours. By the time we finished our conversations (2 months of emails), they refused to switch the faulty cameras and instead offered a refund as the new cameras are now $230 each, costing me $240 more if I want to replace them. All I can say is stay far away from this zero-customer service company. They're a bunch of crooks.

I purchased what was supposed to be a refurbished video doorbell from EUFY on the EBAY.CA web page. When I received a defective model, they told me that they could not send me a working doorbell to my home. They would have to send it to *******. I had to pay 30 USD to have it sent to a friend to send to me. Finally got the replacement and that didn't work either. I contacted them again and they put off the answer to my request until after I could request a chargeback on my credit card. I believe that each doorbell that I received WAS NOT refurbished but an Amazon reject that they sent to me and was never verified as working. This company used to give good service and stand behind their warranty. When I complained they passed the buck to **** as responsible for the product and the poor customer service here is reply I received from them:Dear *******************,This is ****, a **************** Manager at ****************. Please accept my apologies as I understand that this may not be the response you would have anticipated. Sometimes, our policies are not as per the customers satisfaction but we are working towards making our policies more customer-friendly. **** is responsible for shipping and after-sales for this order, so please contact **** again to get the warranty. However, we honor you as our customer and hope you will continue to do business with us; therefore we'd like to offer you 10% off for your next purchase from us.For further questions or if we can assist you with other matters please do not hesitate to get back to us.Once again we would like to express our deepest apologies, kindly ask for your understanding and wish you a nice day.**** Eufylife Customer Support ********************'s apologies are hollow, their service is poor and product quality is bleak. Do not buy from this company

I purchased a Solo L40 outdoor camera 15 months ago, just 3 moths after the warranty expried. The camara quit working without notice. It just went blank. I went through all the troubleshooting procedures. Called the technical support just to hear the same steps over and over. After having no luck making it work. The representative told me to just throw it in the trash. Exactly, trash over $150 in just over a year, because this company's products are not worth even trying. I understand the warranty expired, but they do not offer any solution to a faulty product. This company should not be in business, their products are sub-qulity, and they do not stand by their products at all