ComplaintsforAGM Real Estate Group. LLC

• Initial Complaint

  04/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ??????????NEGATIVE 5 STARS ????????????????I recently filed a police report because my 8-year-old son who has autism and a developmental delay was molested by another child in the neighborhood at their ******** Duplexes off of 188th St. SW.I obtained a restraining order which requires the child to stay ***** feet away from my son. There are several kids that live in this 20 unit duplex property, a few other have been victim to this other boy as well and these incidents happened a few years ago I just recently found out. This family should be evicted considering this has been going on for years and considering the number of small, young children that live within this complex. It would be best for the boy sexually assaulting my child and other children to get some help and live somewhere where there are no kids until he can get his issues resolved. I've contacted the manager at ************, Phillips Real Estate and ************** and they're not very responsive. When I did speak with them, they said that they needed to contact their legal team to figure out what to do.I think the answer is VERY clear but apparently they're worried about a lawsuit when it comes to evicting a child/childmolestor and his family. I'd like to know what their legal team would say if this little boy commits another sexual assault or God forbid something worse.Considering I have a ***** ft. restraining order against this little boy and he is within 100 feet of my son's residence he should be evicted immediately. God forbid something else happens to my disabled son because as of right now my child can't even go play outside.***** feet is the height/length of a 10 story building and ************ are all within that range.They will really need to get their legal team involved if anything happens to my son again.

  Business response

  04/21/2023

  Management takes these kinds of matters very seriously and upon receipt of complaint, we advised the tenant that we were consulting with legal counsel to confirm proper protocol. We are moving forward in accordance with the law.

• Initial Complaint

  12/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am a tenant at the *******************, managed by Philips Real Estate. They have been insanely frustrating to deal with. They advertised an apartment as available when it wasn't. They would call me to say it was ready only to find out the entire bathroom was being renovated. I was finally able to move in. However, before I moved in the windows wouldn't open. I was assured it would be fixed before I moved in. However, I had to constantly call them to have this fire hazard remedied. There are large gaping holes exist in the ceiling below my apartment allowing cold air to enter. I was also told this would be fixed. Months later - work has not started. I've filed numerous maintenance requests - they often are marked complete without work being completed and in one instance was marked complete despite an email communication from me stating the work was not completed.

  Business response

  12/30/2022

  COMPLAINT
  I am a tenant at the *******************, managed by Philips Real Estate. They have been insanely frustrating to deal with. They advertised an apartment as available when it wasn't. They would call me to say it was ready only to find out the entire bathroom was being renovated. I was finally able to move in. However, before I moved in the windows wouldn't open. I was assured it would be fixed before I moved in. However, I had to constantly call them to have this fire hazard remedied. There are large gaping holes exist in the ceiling below my apartment allowing cold air to enter. I was also told this would be fixed. Months later - work has not started. I've filed numerous maintenance requests - they often are marked complete without work being completed and in one instance was marked complete despite an email communication from me stating the work was not completed

   

  RESPONSE
  The following is in response to each point raised by *********************************** (Tenant), the tenant residing in unit 211 at the *******************

  1) They have been insanely frustrating to deal with. They advertised an apartment as available when it wasn't. They would call me to say it was ready only to find out the entire bathroom was being renovated.

  The vacant apartment, unit 211, was advertised for an estimated ready-by date of 09/08/2022. While vacant, unit 211 underwent major plumbing repair work & upgrades in the bathroom following a water leak from the unit above. Due to supply and scheduling delays, the plumbing work could not be completed by the anticipated ready-by date. The prospective Tenants rental application was approved on 9/28/2022, at which time, He was advised of the pending punchlist items to be completed. The Tenant expressed interest in taking possession of the unit upon  his inspection of the unit to determine whether it was completed to his satisfaction. Upon completion of plumbing and renovation work, the lease was offered for a commencement date of 10/22/2022. The Tenant accepted the offer and was not charged for any time that he did not occupy the unit.

  2) I was finally able to move in. However, before I moved in the windows wouldn't open. I was assured it would be fixed before I moved in. However, I had to constantly call them to have this fire hazard remedied.
  
  At the time of unit inspection with the tenant on 10/20/22, it was documented that the windows were difficult to open, but not unopenable. Management approved repairs to allow for windows to be more easily opened. Due to vendor illness and schedule conflicts, this could not be completed within the two days prior to tenant move-in on 10/22/22. The window repairs were completed in November, confirmed by the resident.

  3) There are large gaping holes exist in the ceiling below my apartment allowing cold air to enter. I was also told this would be fixed. Months later - work has not started.
  
  Following the bathroom renovation in unit 211, additional repairs were needed below the unit where the building parking lot gate is situated. The soffit & fascia was opened to complete necessary plumbing and remediation work. The space was sealed up following the completion of repairs. Following reports of noise and cold air from the Tenant, the landlord authorized the vendor to return to apply additional sealant solution in certain areas to provide some additional sound attenuation, which was completed on 12/22.

  4) I've filed numerous maintenance requests - they often are marked complete without work being completed and in one instance was marked complete despite an email communication from me stating the work was not completed.
  
  The Tenant has submitted four maintenance requests via the maintenance portal throughout the duration of the tenancy. While the vendor was onsite to address the initially reported issues, the Tenant did not utilize the appropriate method to submit repair requests, rather, he spoke to the vendor and issued additional items he wanted. Because these additional requests were not documented within the maintenance portal, the vendor did not perform the unauthorized work. All requests for maintenance must be submitted in writing and approved by Landlord prior to work being conducted. The vendor is not authorized to complete additional work without approval from management. Members of management were in communication with the tenant and reopened requests upon notification of incompletion.
  
  CONCLUSION
  Landlord was prompt and executed repairs within reasonable timelines. As a good faith gesture, Landlord authorized a $500.00 rent concession to be applied to December rent. However, ****** would like additional rent concessions and an apology from the Landlord.

• Initial Complaint

  09/08/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I am a condominium homeowner and Phillips Real Estate has been hired to manage my condominium ***. The *** enacted a special assessment in 2021 and agreed to allow owners to make the special assessment in payments. These payments were due by the 15th of the month. Starting in 2022, Phillips began charging late fees if the special assessment wasn't paid by the 5th of the month. They did not communicate this change in policy to homeowners. Phillips charged me a $25 delinquent fee in March for a late special assessment payment. They did not send me a statement for this charge. In April, Phillips took the $25 delinquent fee from my April dues payment. Then charged me a $25 delinquent fee because my dues payment wasn't paid in full. No statement was sent to me. In May, Phillips took the April $25 delinquent fee from my May dues payment. Then charged me a $25 delinquent fee because my dues payment wasn't paid in full. No statement was sent to me. In June, Phillips took the May $25 delinquent fee from my June dues payment. Then charged me a $25 delinquent fee because my dues payment wasn't paid in full. No statement was sent to me. In July, Phillips took the June $25 delinquent fee from my July dues payment. Then charged me a $25 delinquent fee because my dues payment wasn't paid in full. No statement was sent to me. In August, Phillips took the July $25 delinquent fee from my August dues payment. Then charged me a $25 delinquent fee because my dues payment wasn't paid in full. On 8/5/22 I received my first statement claiming I owe $124.96. I contacted Phillips on 8/10/22 about this issue and included an excel file of the accounting and what they did. They responded on 8/11/22 stating I was paying my dues payments late and sent a screen cap of our condominiums rules. They said they'd forward my request to the board for approval. I followed up weekly until I finally received a response on 9/7/22 that they would forward my issue to the board.

  Business response

  09/19/2022

  The following is in response to BBB Complaint #******** from condominium owner (Homeowner) of Esplanade Condominiums that Phillips Real Estate mistakenly charged the Owner late fees:
  
  1. The first fine assessed was on 12/16 for the special assessment. Notice was sent out on 1/5 and the late fee waived on 2/22.
  2. The second fine assessed was on 1/16 for the regular assessment. Late fee was waived on 2/22.
  3. The third fine was assessed on 3/16 for the special assessment. A notice was sent out on 3/17. Late fee has not been waived.
  
  Per Homeowner: Starting in 2022, Phillips began charging late fees if the special assessment wasnt paid by the 5th of the month. They did not communicate this change in policy to homeowners.
  
  In review of the Homeowners ledger, late fees were not charged until the 16th of the month. There was no change in policy, therefore, no communication was necessary. Homeowner was aware of the due dates and late payment policy, as Homeowner was notified on the two prior late payment notices in December 2019 and March 2022.
  
  The Board approved waiving two other prior late fees (December 2019 special assessment and January 2022 monthly assessment).  In March, another notice was issued for late payment (Notice) which a $25 late fee was charged and deducted from the assessment (***************) paid. Notice was provided in March, ongoing balance information reflecting the deficit has been available through an online account and the payment policy for the community stated in the governing documents for the community. The subsequent $25 fees continued due to the non-payment of the first fee which had to be deducted, resulted in an ongoing outstanding balance.
  
  At this time, the Board for the ********************** will waive the subsequent fees for late payment, as a gesture of good faith.

  - Phillips Real Estate 

  Customer response

  09/19/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  However, I would like the proof of the notices sent. When I access my online portal, it doesn't provide any accounting detail and never has. I also never received letters or printed notices until August as I mentioned. I'd like to see the proof of the notices "sent" to me.

  
  
  Sincerely,
  
  ***************************

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