24 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Tracy O
1 star06/13/2024
I have ordered product from this company, I returned 90% of the product as they have a money back guarantee (which isn't the case). I have returned the product in Dec. 23 and it is now June. I have made several calls and they have lied about the partial refund that they did not send. I would give them 0 stars if I could. They charged my card close to $1000 I have received $133.90 in refund. Don't fall for the lies about their products.
SANESolution LLC Response
06/14/2024
Hello ******************,
Thank you for your feedback. We apologize for any frustration you experienced with your order and return process. We take all customer concerns very seriously and aim to address them promptly and transparently.
To clarify, your original order was for $441.80. Upon noticing a duplicate product and the shipping charge, our team immediately refunded you $133.90, bringing your total purchase amount to $307.90.
Our records show that you returned 8 out of 9 bottles of the product without first contacting us to receive a Return Product Authorization Number (RPA#), which is a requirement of our return policy. As outlined in our Nutraceutical Refund Guidelines, customers must contact our customer support center to obtain an RPA# before returning any products. This step ensures that returns are processed efficiently and refunds are issued correctly.
Once you called in April of this year, you were issued an RPA#, and your refund was processed. However, we recently discovered that the refund transaction failed due to an issue with our credit card processor.
When you contacted us yesterday, we identified the failed transaction and immediately processed the remaining refund of $257.97 to your credit card. This amount reflects the prorated refund for the missing bottle that was not returned to us.
We apologize for any inconvenience this may have caused and appreciate your understanding. If you have any further questions or need additional assistance, please contact our customer support team at ************************************************************.Review from Kathleen K
1 star04/23/2024
i 'purchased 55+ dollars worth of product for fungal mediation but did not receive any merchandise. i called the number for Sane Solutions but it has been discontinued.SANESolution LLC Response
04/24/2024
Dear ********,
Thank you for bringing this to our attention, and please accept our sincerest apologies for the inconvenience you've experienced with your recent SANE Store order.
We understand how frustrating it must be to expect a delivery and not receive it, especially when it's a product you were relying on SANE Viscera-3
Your trust in us is important, and we're truly sorry for any letdown this situation has caused.
Our records indicate that your package was marked as delivered on April 10, 2024, at 3:42 pm. However, we recognize that sometimes packages can get misplaced or delayed in transit. If after reaching out to your local post office you're still unable to locate your order, please know that we're committed to promptly issuing you a refund for the undelivered products.
Additionally, I want to extend our apologies for any difficulties you faced in trying to contact us. Our phone lines and email are operational, and we're here to assist you. You can reach us directly at ************ or via email at **********************************.
Your satisfaction is of the utmost importance to us, and we're dedicated to making this right for you. Please keep us informed of any developments regarding your package so we can continue to support you through this process.
Once again, we apologize for any inconvenience this may have caused, and we appreciate your patience and understanding.
Thank you for bringing this matter to our attention, and please don't hesitate to reach out if there's anything else we can assist you with.Review from Molly S
1 star03/01/2024
I think his products stinks and he does NOT give you a year money back guarantee. I sent everything back and now they tell me its a 90 day money back guarantee. So, they gave me this darn store credit. $122.00 Which has nothing in it that I want. I ordered a few products, just to use it up. Then they called me back and said they could NOT take the shipping charge out of my credit. I do not want to pay the shipping or anything else out of pocket. I gave them $149.00 already. I bought it due to the BBB sign of approval. I am beyond disappointed. I think it's a scam. The other products they had on line were having to do with weight loss. I told them I weigh 106! And, can't afford to loose any more weight. Can you help me out with this problem. Thank you *************************SANESolution LLC Response
03/04/2024
Dear *******,
We appreciate you taking the time to share your feedback, and we sincerely apologize for any confusion you may have encountered with our refund policy. Our products do come with a 1-year guarantee but as clearly stated on all purchase pages, any refund processed after 90-days will be in the form of a SANE Store Gift card.
Regarding your store credit, we understand your preference for specific products, and we want to assist you in finding a solution that aligns with your needs. Please be assured that we are committed to working with you to explore alternatives within the available options.
However, we regret to inform you that free shipping charges cannot be included in the refund or credit. We hope for your understanding in this matter as shipping costs are a separate component and cannot be reimbursed.
We value your satisfaction and would like to reassure you that our commitment to customer service remains our top priority.Thank you again for sharing your feedback and please let us know how we may further assist you.
Review from Sue D
1 star02/27/2024
Receiving email newsletters from this company that I never signed up for. Had never even heard of them. I have requested to unsubscribe several times, but the emails continue. Looking at their official complaints, Im not surprised. They appear to be very scammy.SANESolution LLC Response
02/28/2024
Dear ***,
We appreciate you bringing this matter to our attention and apologize for any inconvenience you've experienced. We take customer concerns seriously, and we are committed to addressing and resolving this issue promptly.
Upon reviewing our database, we could not find your name or email address, and we sincerely apologize if you are receiving emails from us without your consent. We take privacy and unsubscribing requests seriously.
To ensure you are unsubscribed, could you please provide us with the email address you are receiving these newsletters on? This information will help us investigate the matter thoroughly and take the necessary steps to rectify the situation.
Thank you for bringing this to our attention, and we apologize for any inconvenience.Review from Theresa T
1 star02/01/2024
Terrible company sent back for refund and they said they never received it so I'm out $150 never had an issue sending stuff back in the mail it even has a return address and it has not come back to my house don't but from this company total scam??SANESolution LLC Response
02/02/2024
Hello *******,
We sincerely apologize for the inconvenience you've experienced with your return process. We understand how frustrating it can be not to receive a refund, and we appreciate your patience.
Upon investigating your case, we noticed that the return has not been received on our end, and we currently do not have tracking information to assist you further. We genuinely want to resolve this matter for you promptly.
Here are a few steps we recommend:
Check Return Address:
Please verify that the return address on your package matches the address provided in our return authorization email. It's possible there might have been an error in the return address used.
Contact Your Shipping Provider:
Reach out to your shipping provider and inquire about the status of your return. They might be able to provide more details or initiate a trace to locate the package.
Proof of Return:
If you have a receipt or any proof of the return shipment, please share that information with us. It could expedite the resolution process.
Once again, we apologize for any inconvenience caused. Your satisfaction is our priority, and we are dedicated to resolving this matter to your satisfaction.Review from James S
1 star11/29/2023
This is a TOTAL SCAM. A person is charged $50 per month for a store credit of $100 that is cancelled at the end of the month. I was charged $400 that was cancelled each month. DO NOT BUY FROM SANESOLUTIONS because this "company" does not even deserve one star - they are scam artists.**********SANESolution LLC Response
12/01/2023
Hello ****************,
Thank you for sharing your feedback with us. We sincerely apologize for any disappointment you may have experienced with our SANE ************* and we truly value your insights. Your feedback is crucial to us, and it plays a pivotal role in our ongoing commitment to improving our services.
I wanted to provide some clarity on the terms of our SANE ************* which you can review in detail on our buy page here: ****************************************. Members of the SANE Store cash program enjoy a 2-for-1 store credit on ALL SANE Store products every month, along with exclusive savings on our programs. It's important to note that each month's SANE Store credit is nonrefundable and remains valid for 30 days after it is issued via email. Additionally, our membership offers the flexibility to be paused or canceled at any time.
Your SANE ************ has been canceled and as discussed when you spoke with us Thursday, as a gesture of goodwill, we have refunded the most recent charge. No further charges will occur, and we hope this helps address any concerns you may have had. We deeply regret any dissatisfaction you may have experienced with your purchase, as your satisfaction is of utmost importance to us.Review from Jorge C
1 star11/23/2023
Viscera-3 was a great product. One that i buy and take religiously. The last batch i bought was not really working as well. When i looked at the label i realized that the amount of tributyrin was half of the previous batch. So instead of ****mg it only contains 550 mg. Then i noticed that every bottle has 30 pills instead of the usual 45. Im very disappointed and am looking to find another product that will help me and not completely break my wallet.SANESolution LLC Response
11/24/2023
Hello *****,
We appreciate your concern regarding the recent changes to our Viscera-3 product. We understand that change can be unsettling, but we want to assure you that these adjustments were made with your best interests in mind.
In our commitment to delivering the best possible experience, we've transitioned Viscera-3 from 45 capsules to 30, maintaining it as a 15-day supply. The reformulation of the Tributyrin - Corebiome from a 30% to 55% potency by the manufacturer has resulted in a more potent and less smelly formula. To maintain the original product's effectiveness, we have adjusted the amount per capsule, now requiring only 2 tablets per day for optimal results. This change aligns perfectly with our commitment to quality and freshness.
We understand that changes can be challenging, and we genuinely appreciate your loyalty and understanding as we strive to offer you the best possible products. If you have any further questions or concerns, please don't hesitate to reach out.Review from Donald W
1 star10/19/2023
Product does not work they sucked me into a monthly fee for nothing Buyer bewareSANESolution LLC Response
10/20/2023
Hello ***************,
We genuinely appreciate your feedback, and we're truly sorry to hear that your experience with our SANE ************ fell short of your expectations. Your feedback is invaluable to us, and it serves as a cornerstone for our commitment to enhancing our services.
Based on the terms outlined on our buy page which you may review here *************************************************************** Store cash recipients receive 2 for 1 store credit on ALL SANE Store products every month, along with exclusive savings on our programs. Each month's SANE Store credit is nonrefundable and valid for 30 days after it is issued via email. Additionally, membership can be paused or canceled at any time.
We have canceled your membership, and no further charges will take place. We deeply regret any dissatisfaction you may have experienced with your purchase, as your experience matters to us.Review from Bart S
1 star08/09/2023
After I bought my product and received and paid for it, I was subsequently charged $50/month "automatically" for four more consecutive months even though I never ordered or received any product. After MANY attempts to have these erroneous, illegitimate, illegal(?) charges reversed and my account credited, I was NOT able to get any satisfaction. I asked for Jonathan Bailor's (CEO Sane Solutions) direct contact number and address and their service department said, "we don't have that information". This is tantamount to deceptive business practice and reflects a complete lack of regard for taking care of the customer. This is also a reflection on how Jonathan Bailor does business if this is how Sane's service department treats its customers. In my desire to do the right thing and go through the right steps to have this resolved, Sane Solutions purposely does NOT intend to satisfy their customers fully if it effects them financially in a detrimental way. DO NOT buy from Sane Solutions unless you're prepared to have any product/charge disputes you may experience left unresolved and not to your satisfaction!SANESolution LLC Response
08/10/2023
Hello ****,
We sincerely apologize for the frustrating experience you had with our services. We value your feedback and take your concerns seriously. It is never our intention to cause any inconvenience or frustration to our valued customers.
Upon further investigation, we have confirmed that you did indeed request the cancellation of your product, and we regret the oversight that led to the continued charges. We understand how important it is to promptly address such issues, and we want to assure you that steps have been taken to prevent similar occurrences in the future.
We have initiated a full refund for the erroneous charges you experienced over the four months. This should be reflected in your account shortly. We deeply regret any inconvenience this may have caused you.
We also understand your frustration in seeking direct contact information for Jonathan Bailor, our CEO. While we strive to provide transparent communication, certain privacy considerations limit the availability of direct contact details. We appreciate your understanding in this matter.
At SANE Solution, customer satisfaction is of paramount importance to us, and we are committed to ensuring that our customers have a positive experience. We appreciate your desire to resolve this matter through the appropriate channels, and we are working to improve our processes to better serve our customers.
Thank you for bringing this to our attention. Your feedback helps us become better at what we do. If there's anything else we can do to make things right or if you have any further concerns, please don't hesitate to reach out to our customer support team at ***********************************
We're here to help.Review from Fun-Dee S
5 stars07/11/2023
SANE Viscera-3 is my must have first thing every morning. It keeps me regular like clockwork.I have taken SANE Vitaae for many years. It helps support my cognitive health. I will be taking these two supplements for life.!SANESolution LLC Response
07/14/2023
Thank you very much for taking the time to share your positive experience. We genuinely value your feedback and look forward to continuing to serve you with the highest level of quality and care.
Your unwavering commitment to our products truly warms our hearts. We appreciate your confidence in us and are honored to be a part of your lifelong journey towards health and well-being. Should you ever need further assistance or have any questions, please don't hesitate to reach out.
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