ComplaintsforThe Coast Bellevue Hotel & Eastside Bar & Grill
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Complaint Details
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Initial Complaint
05/17/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I paid $100 for security deposit upon check in and after checking out, i haven't received my funds refunded after 2 full weeks. They keep the transaction pending for as long as they can so they eventually end up keeping my money.Business response
05/29/2024
We authorized US$100 when guest checked in to our hotel for a 7 nights pre-paid stay with us. It is an authorization only and we never settled it as "sales".
Just like other hotels/ merchants, authorizations normally falls off / get released after guest check out if it didn't get settled as " sales".
I've attached a screenshot showing this $100 was processed as an authorization on 4/25/24 when guest checked in and the second screenshot shows it's showing " void" on our end.
We do not have the funds in our account if it's an "authorization".
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.