ComplaintsforAudi Bellevue

• Initial Complaint

  10/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We purchased a 2014 GMC Acadia from Audi of Bellevue on June 4th 2023. Upon driving the vehicle home I noticed that the Air conditioning didn't work; when I went to turn it on it just flashed an orange light. I received a follow up email from our salesman on June 5th to which I replied on June 6th letting him know the ** wasn't working. I never received a reply from them offering to fix it since the dealership said it passed the mechanical inspection which includes checking the air conditioning unit. We live 3 hours away from the dealership so at the time it was worth it to us to spend a few hundred dollars to fix the ** rather than us driving there, dropping the car off and being without the car while it was being fixed and then again having to spend 6 hours driving there and back to pick it up. My local mechanic was very far booked out to fix the problem so I had a different one diagnose and fix it. His machine he used to diagnose said it needed a new ** sensor so we paid to have that done. I will attach that invoice for you to see. Around the end of July, beginning of August the air conditioning stopped working again. I had my local mechanic diagnose the actual problem on August 22 (invoice attached) to which he found it needs a whole new air conditioning compressor which will be $2,467.10. I was very upset when I found this out of course, we just purchased the car for more than $18,000. I spoke with ************* from the dealership and he said if I brought my car in before Sep. 5 it was still under the 90 day auto nation warranty and they would fix it. I dropped it off on Aug.31st. I received an email stating the car was ready to be picked up on Sep 6 and when I replied asking for an invoice of what was done, ****** the salesman who sold us the car sent me the invoice that my mechanic had sent to them of the estimate for the new air compressor which I later found out they DID NOT REPL**E. They are disputing paying for this when they sold the car having the issue.

• Initial Complaint

  02/28/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I had purchased a pre-paid package through Audi Bellevue when I got my car serviced. This package was to cover my next service and it costs me about $1,000. I had been advised by a representative that this was a good deal because it would save me money in the long run. When I went to get my car serviced, they said that I was out of luck and would not honor the $1,000 that I had already spent because I brought the car back too late - I had incurred too many miles on it. They said if I had brought it in last year, they could have honored it, but since I was bringing it in so late, there was "nothing they could do". My ideal resolution would be to honor the $1,000 that I had already spent and apply it to the most recent service I received.

• Initial Complaint

  02/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On Saturday, February 18, 2023, at 09:56 AM (PST), I noticed a flat tire on my front driver seat, so I called Audi Roadside Assistance, and they sent a towing truck to tow my 2023 Audi SQ5 to Audi Bellevue. Once my car was dropped at this location, I received a call from **** from the ****************** of Audi Bellevue. He told me that my car needs to stay in for three days since it is Saturday and will be ready by Tuesday. I asked him so what happens to me now. I need a car and I cannot be without a car for three days for you guys to change just one tire. He mentioned they don't have any loaner car available, and I said well, you can provide me with a rental car, and they said they would not reimburse me for that. He said I could speak to the sales department. I spoke to *** and ********************* and they both said they don't have any loaner car, but they would let me know if something becomes available. I went to the dealership on Sunday February 19, 2023 at 10:00 AM (PST) and asked to speak to a manager. Their sales manager "*****************," approached me and after I demanded a car from them, he said there is nothing he could do for me. Please also note that they sold me a warranty/insurance package for almost $400 extra monthly payment at the time of sale to cover me for these unexpected incidents. But wait, they are not finished with this poor customer service disaster yet. I received a text from **** on Monday, February 20, 2023 at 11:13 AM (PST) that their technicians have inspected my vehicle and determined that it will need a new tire, and that he is contacting the warranty company to file a claim. Later that day at 11:46 AM (PST), I received another text from him that the claim was approved and the tire is now being ordered. Tire will be arriving end of the week and they might be able to complete repair by Friday or Saturday. This means that I won't have a car for a full one week and they simply do not care about it.

• Initial Complaint

  01/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I brought my car for scheduled service on Jan 6, 2023. When presented with a pricing chart, I selected the standard option associated with pre-paid services, which displayed a total charge of $0.00.I also requested a tire alignment, which was listed as $249.95.Upon retrieving my vehicle and reviewing the bill, there was a previously undisclosed charge of $20 in the MISC. CHARGES section. I requested an explanation and was told its to cover towels and fluid disposal and is charged to all customers. I find this to be deceptive and an inaccurate representation of their prices and services. I paid the the bill and have notified the company of my intent to file a complaint with the BBB.Thank you,*****

  Business response

  01/23/2023

  I spoke to the customer and we refunded the $20

  Customer response

  01/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  01/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased an Audi Pure Protection Platinum Warranty and when I went to file a claim for a replacement battery, which it clearly states on the brochure is covered, they denied my claim. Since this Dealership sells the warranty I have I would have expected them to stand by their own warranty or stop selling it period. The warranty I purchased and brochure clearly shows that the Term Protection I purchased covers wearable items and listed on the brochure. When I went to have my battery replaced, which is one of the wear items displayed on the list, they said It wasn't covered. They ended up charging me $1196.10 to replace my battery. During the battery installation, the panels removed to install the battery were damaged and the battery was installed crooked - pinching wires going to the battery.

• Initial Complaint

  03/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Since we purchased the Audi Q5 (as new) in Feb. 2020 from Audi Bellevue, we had to bring it back literally every year to fix A/C problems. Last October (2021/10), after waited a few days, we were told a new A/C system was replaced. Today (03/27/2022), we found the A/C couldn't be turned on! We need an explanation from Audi Bellevue regarding this issue. Did we get a lemon car? Did you fix the A/C last Oct.?

• Initial Complaint

  12/23/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  After having my car serviced at Audi Bellevue, I spent nearly $6,000 as an agreement of all work performed on the vehicle. Not only was this a very costly repair, it has now impacted me and my family in the celebration of this year's holidays. The service center manager demanded the car be repaired or towed out of her facility. Feeling under pressure, I agreed to the service work. After receiving my car back from Audi Bellevue, it is now 70 days later, it now has a new non-pre existing mechanical failure with the braking system. I presented the car to the Audi Bellevue service center for further inspection to determine the cause of this new brake system failure. Note, this was only a problem after having the vehicle serviced at the location. There were no notes and or comments from their tech about the possible issues with the braking system during their initial inspection of the vehicle. Audi Bellevue agreed to perform a diagnostic and a brake system flush for a price of $195. Once the service was completed, I was asked if I wanted to pay an additional $1,800 in repair cost. After declining the service the service manager demanded their loaner vehicle back and insisted I come and pick up my car if I did not agree to pay $1,800 in new repairs for the brake issue. When It comes to customer service, the service center manager at Audi Bellevue has no place in this industry. The service center manager is completely rude, arrogant, and condescending. The lack of empathy and respect from her is something I have never encountered while trying to get a car serviced at a dealership. The experience that customers are looking for are definitely not at this location. The service center representatives go above and beyond to treat each individual as a human being. Not only have I endured prolonged emotional stress and abuse from this service center manager, I have been overcharged and disrespected by this service center manager.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩