ComplaintsforPorsche Bellevue

• Initial Complaint

  08/17/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I have been trying to resolve a refund for a cancelled service contract for over 3 months with very little responsiveness. Finally the check was sent to me but to the wrong address even though I gave the updated address multiple times. I have proof of funds being sent to Porsche Bellevue from Porsche directly but for some reason they are constantly delaying and rarely return emails or phone calls asking for any updates. Please pay me what you owe me and send to the correct address as soon as possible as this has been ****** excessive

• Initial Complaint

  08/09/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I recently traded in my 718 boxster gts and need to cancel the extended warranty associated with this car. However, after multiple trip to this dealership as well as multiple attempt of emailing as well as calling, I was unable to get the problem resolved. It has been 4 month and I'm still not seeing my refund. I visited your dealership in end of April and was told I also need to bring the payoff statement/trade in contract to get the refund which I did by visiting your dealership again in the up coming week. Signed the document and was promised the refund will be sent in a month. Nothing. I have to reach out to you again by phone last month to check the status and was told you have not received any document or cancellation? That's fine, I sent the payoff letter/ contract again and I have been waiting for almost 3 weeks now. And I'm not getting any response when trying to contact you through email.The VIN is *****************.I'm done waiting. This is the last warning to give me the refund and If I cannot get it I'll have to escalate this to small claim court.

• Initial Complaint

  03/16/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  In September 2019, I purchased a car from Porsche Bellevue and was sold a pre-paid maintenance package covering 4 years of services for a cost of $4380. I was also sold an appearance and windshield protection plan for a further $1890. In December 2021, my car was in an accident and deemed a total loss. The finance company sent a letter to advise me to contact the dealership for a pro-rated repayment on any prepaid maintenance, which I did. They are offering no refund on the protection packages and only $400 on the remaining 2 years of unused, pre-paid maintenance. Their justification is that the packages are tied to the vehicle - however, this was not explained to me at the time of purchase and seems unreasonable in a total loss situation. I am seeking a prorated refund of pre-purchased plans.

  Business response

  04/02/2022

  Thank you for the email, We are meeting with ************************* on April 4th . We will respond after the meeting with ****************. 

  I  Appreciate you letting us know.

   

  Thanks

   

  ************************

  Porsche Bellevue 

  Customer response

  04/05/2022

   
  Complaint: 16901418
  
  I am rejecting this response because: The matter is not yet resolved.  Kjell from Porsche has proposed a solution that will work for me, but he advised that he needs to look into some back-end details which will take a few days.  Until a final proposal has been documented, I do not consider the complaint resolved.  
  
  Sincerely,
  
  *************************

  Customer response

  04/26/2022

  Hi there
  
  I just received a note to say that Porsche Bellevue had not responded further to my rejection of their proposal and that you are closing the case as unresolved.
  
  I can confirm that the company has been in touch with me since your involvement and how now fully satisfied my complaint.  I consider the matter as fully resolved.
  
  Thank you for your assistance in bringing this to a positive outcome.
  
  Kind Regards.
  ******.

• Initial Complaint

  10/27/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a used Porsche from Bellevue Porsche and 12 months later I do not yet have a valid registration or vehicle license plates for the car.

  Business response

  11/09/2021

  To Whom my Concern

  I am following up on the Complaint # ********  regarding  Mr. ***** ******* registration time line.  This has been a on going problem all DMV's around the country due to Covid and short staffing in the DMV departments.  We have a third party company doing all our out of state licensing and we also have a full staff in house.  We had the Califorina DMV and Mr. *******  on the phone last Friday 11/5  and it has been resolved.   The main issue is we should have communicated  more with Mr. *******. I apologize this didn't happen.  We are learning from this. We actually have  stop doing out of state transactions because of the issues and wait time for out of state Registration.  Thanks again for bringing to our attention.

   

   

  K

  Porsche Bellevue

  425.637.5558

  Customer response

  11/09/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  It appears that this situation was the result of one person repeatedly not following up as they repeatedly said they would.  This complaint was completely avoidable.

  I want to thank the personnel who made the effort and quickly resolved the problem. 
  
  Sincerely,
  
  ***** *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩