Customer ReviewsforThe Pokemon Company International, Inc.

Absolutely, terrible customer service. Customers are allowed to make ZERO mistakes. If youre not perfect youll be out of luck. This company is NOT MILITARY FRIENDLY. Being military we frequently move, and I placed an order which the shipping address was incorrect (even though I corrected it prior to placing the order). Immediately after placing the order, I emailed customer service to explain the situation. They will NOT update the address, you CANNOT request ***** to reroute the package (even at your own expense) due to shipper restrictions, and they REFUSED to cancel the order.Customer service directed for me to reach out after delivery or upon return. Naturally after the delivery I notified them I do not have my package. They replied package has been delivered and photograph has been uploaded to tracking, have a nice day. No resolution, no customer assistance, no customer service period. Im actually DISGUSTED at this type of business practice. I had to contact my bank get a refund issued.

2nd ordered that doesn't make it to me and it's return to sender this company has such a monopoly in the *** that this review will do nothing but hopefully help someone else. They do not support the military and the customer service is the worst.

Im a shop trying to become a league store for my players . League shops get special packs and promos for players . I have been denied for the past two years . My customers believe its due to discrimination our our race and location. Our area is considered a bad area but it isnt . They claim Im infringing on their intellectual property but I ah e change my logo and talked with my legal depart to make sure we are in the clear yet they still deny me what my customers want . Ive done everything to change my shop to their guidelines yet they still deny us . Its beyond their guidelines and its starting to look Iike some Form of discrimination for being in this bad area and for being a minority owned business . Pokmon is not the business it claims to be .

You cannot order trading cards on pokemon center without risking getting ripped off. No matter if the box you receive is empty or the contents are damaged they will not assist you with a refund. They will say it is a final sale item so they wont help you at all and will be rude about it when you inquire. Buyer beware.

Worst customer service team ever. The ********************** doesnt care about the customers or fans. On December 6th, 2023 I have purchased 10 Kanto Friend ******* Tin for my son, it cost me almost $100, it states on the website that it comes with 1 Sun and Moon pack and 1 XY pack. When I received it, on the back of the Tin boxes, it also printed clearly that it has Sun and Moon and XY pack. When my son opened it , it actually has Darkness Ablaze and Vivid Voltage. He was so disappointed. Clearly it is Pokemon Center mistake on it website and on its products. If I know what really is inside, I wouldn't spend my money on it because it does not worth it. when I emailed them and sent all the pictures. The last email from the support Tean is "Any additional verbiage on the packaging is information about possible contents, we apologize for any confusion or inconvenience" and closed my support ticket. The company know that they sell collectible items and they does not care about their customers/fans at all and could get away with everything even it is there mistake. No refund or return or send you something to make it up to their customer. I am very disappointed with an ********************** reputable company like that with the worst customer service and policy that I have ever seen. One day the fans might turn their back on them cause they do not care about their customers/fans.

Called number and was told to shut up. I've called multiple times. Contact information isn't posted on their website. Someone stole my card information so I wanted to contact to get order information for investigation but can't get anywhere how things are going.

I recommend spending your money at a company that values your business. They shipped a package that cost over $100 to an address that I no longer live at and haven't lived at for 3 years. When I contacted ***** about a hold or reroute they mentioned that it is 100% possible but the shipper has to submit that request. However, when I contacted **** they said they couldn't do it due to the delivery company's restrictions which I have confirmed is a lie. Regardless if I ever receive this package or not this will be my last purchase from this company. Refusing something as simple as allowing a customer to hold a package for pick-up and telling me that if I keep contacting them they'll just close the customer service chat was disrespectful. This would be 0 stars if BBB would've allowed it.

I was having trouble accessing the website to purchase a product. After selecting a few items to the cart, and removing the ones I chose I didn't want to purchase at this time, I followed through with my order. Having done this (while the site was crashing multiple times) and after placing the order, I realized I had placed the order on the wrong item, one I had intended to remove and removed the one I actually wanted to purchase. Turns out they were the same exact price so it was really just a s**** up on sku numbers. I contacted customer service on Oct. 17th, same day as I placed my order, and still have not had a response from them. I simply wanted to change the sku, or cancel and reorder the item I wanted, but at this point the item had already arrived and is a final sale item so I am apparently out of luck. Be careful with this company, they sell at full msrp and are no help if you make an honest mistake. Buy your products somewhere else

This company has become disgusting with money grabs and do not care about actual customer service. They promote special products and events, spike pricing, and then when they get in trouble for overselling, they just abuse the customers over and cancel legitimate orders where I have confirmation emails and screenshots of purchase I've completed. Shady business. Honor your promise, if you sell something to someone, freaking deliver.Additionally they take a stance that they will not discuss matters further although confirmation and proof can be made that the item was no received. They continually try and pull a fast ones on consumers and destroy consumer trust.

Worst customer service team on the planet. I have been a fan for 25 years and the company doesnt care about the customer. The warehouse steals preorders from customers and the company wont provide a resolution until 2 weeks after the fact. A simple sorry, we messed up, heres a refund is not a sufficient resolution when you can no longer find the product. I have never had issues like this with any other major company.