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Find a Location

Trails.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Trails.com

      2333 158th Ct NE Bellevue, WA 98008-2100

    • Trails.com

      1333 2nd St Ste 100 Santa Monica, CA 90401-4104

    Business ProfileforTrails.com

    Online Publications
    Multi Location Business

    Additional business information

    Believed to be out of business:
    According to information in BBB files, it appears that this business is no longer in business.
    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company offers an online subscription for trail guides and topographical map information.

    Business Details

    This is a multi-location business.

    Find a Location

    Trails.com has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Trails.com

        2333 158th Ct NE Bellevue, WA 98008-2100

      • Trails.com

        1333 2nd St Ste 100 Santa Monica, CA 90401-4104

      Location of This Business
      2333 158th Ct NE, Bellevue, WA 98008-2100
      BBB File Opened:
      7/23/2003
      Business Started:
      8/14/2006
      Business Incorporated:
      8/14/2006
      Type of Entity:
      Corporation
      Alternate Business Name
      • AllTrails, LLC
      • HillClimb Media
      Business Management
      • Mr. Doug Colbeck, CEO
      • Mr. Adam Lind, Customer Relationship Manager
      Contact Information

      Principal

      • Mr. Doug Colbeck, CEO

      Customer Contact

      • Mr. Adam Lind, Customer Relationship Manager

      Industry Tip

      BBB Tip: Smart shopping online

      Customer Complaints

      0 Customer Complaints

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      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      desert

      1 star

      01/04/2022

      In addition to your app needed some serious work - it is slow, cumbersome, and buggy - the buggy and especially slowness of it are sometimes unbearable. There are many other options out there that if these issues do not get fixed, I will be dropping service with you. In addition, falling under one of your buggy problems, I have many times submitted completely official and legit trails for them to get never published. On the flip side of that, there are quite a few of completely I would say unofficial, but just not even close to trails. Its as if a a 3 year old was just drawing lines on an etch a sketch. I've tried to alert your team to this, but they have not been rectified in either case. I plant to drop this service if these problems are not taken care of and possibly take further action.

      Local BBB

      BBB Great West + Pacific

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