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Better Business Bureau®
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Better Business Bureau

          Additional Information

          Not BBB accredited

          Expedia.com

          View full profile
          Location of This Business
          333 108th Ave NE, Bellevue, WA 98004-5703
          Headquarters
          1111 Expedia Group Way W, Seattle, WA 98119-1111
          BBB File Opened:
          9/4/2016
          Years in Business:
          27
          Business Started:
          10/22/1996
          Business Incorporated:
          8/23/1999
          Licensing Information:
          This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
          Type of Entity:
          Corporation
          Number of Employees:
          5000
          Service Type
          Products and Services
          Flight, Hotel and Car Reservations. Packages, Expedia Websites, Apps and Mobile web.
          Business Categories
          Travel Agency

          Alert

          See What BBB Reports On

          Alert

          We know that many customers have been experiencing difficulties either connecting with someone at Orbitz call centers or attempting to cancel or change travel plans directly on our site. We are truly sorry we may have been unable to respond quickly as we work with our travel partners to process an unprecedented number of customer requests. We are working around the clock to remedy this situation, including increasing the number of travel advisors available, improving our existing self-service options, and introducing new automated ways for our customers to take action.
          We expect to launch new features that make it easier for our customers to manage their travel plans by text message or email. We’re also working through ways that we can reach out to customers who have travel starting in the next 72 hours so that we can support these customers more quickly. We understand the importance of each of our customers’ trips, and are working as fast as we can to provide this additional assistance.

          Please also understand that the situation is changing daily and our travel partners’ policies regarding cancellations and refunds are also changing daily.  Thus, customers who have filed a complaint because they could not have previously cancelled their trip for a refund or rebooking due to our travel partners’ policies may now be able to do so.  We ask that our customers visit our resource page for guidance on the best steps to take.
          This can be a confusing and stressful moment for travelers, and we understand their need for timely answers and assistance. Know that we are working together with our travel partners, 24 hours a day, seven days a week, to assist all our customers.    

          Contact Information

          333 108th Ave NE

          Bellevue, WA 98004-5703

          Visit Website
          (800) 319-4834

          Accreditation

          This business is not BBB Accredited

          Years in Business: 27

          BBB Rating

          A-

          This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations.

          View HQ Business Profile

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          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.