Business ProfileforEddie Bauer, LLC

Order #: ******** Order date: June 2nd 2024 Item price $139.99 Requested price adjustment on June 13th via email. Response from customer service stated that the adjustment could not be made as the order has exceeded 7 business days from the date of purchase. I shared the price adjustment policy listed on eddiebauer.com - "Price Adjustments We will honor a sale price adjustment if an item goes on sale or clearance within 14 days after the ship date. Just present the original receipt or order number and the difference will be refunded to the original tender. Promotion code discounts cannot be applied to past or pending purchases."No response received. Called eddie bauer customer service number, spent 22 minutes on the phone. The agent could not determine current sale price on the website and requested a screenshot from eddiebauer.com demonstrating discounted sale price, which I provided. They still proceeded to tell me that I was wrong about the sale and that I would not be able to purchase the item at the sale price displayed in cart. I went ahead and processed a new order, and then sent another screenshot showing that the item in fact was offered at 50% discount. Did not get a response and no price adjustment was processed.