Additional Information
Additional Information for Timeshare Exit Team
This is a multi-location business.
- Headquarters
- 218 Main St PMB 781 Unit 781, Kirkland, WA 98033-6108
- BBB File Opened:
- 4/25/2013
- Years in Business:
- 12
- Business Started:
- 4/1/2012
- Business Started Locally:
- 12/1/2012
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Reed Hein and Associates LLC
- Reed Hein & Associates LLC
- Related Businesses
- Business Management
- Mr. Brandon Reed, CEO
- Ms. Christina Clift
- Contact Information
Principal
- Mr. Brandon Reed, CEO
- Ms. Christina Clift
Customer Contact
- Ms. Christina Clift
- Additional Contact Information
Phone Numbers
- (855) 733-3434Other Phone
- (425) 415-1200Other Phone
- (855) 733-3434
- Serving Area
- AK
- ID
- MT
- OR
- WA
- WY
- Service Type
- Products and Services
- Timeshare Exits, Timeshare Contract Recision
- Payment Methods
- Cash, check, ACH, or credit card.
- Refund and Exchange Policy
- REED HEIN guarantees that if OWNER does not obtain the Services within a reasonable amount of time (which shall not be less than 18 months), REED HEIN shall refund the Fee Amount. REED HEIN’s guarantee obligations are met when REED HEIN obtains an exit even if OWNER does not accept the terms of the Resort’s exit agreement. This Guarantee is contingent upon: (a) all information provided to REED HEIN by OWNER is true, accurate and complete, and (b) full cooperation with OWNER to timely respond to any request for information from REED HEIN or the Resort. This Guarantee is void and unenforceable if OWNER (x) fails to fulfill OWNER’s duties required by this Agreement, including if OWNER stops or delays the exit process, refuses to sign a procured exit offer, (y) does not timely and completely respond to requests by REED HEIN, or (z) fails to disclosure a mortgage or other lien encumbrance on OWNER’S Timeshare.
- Referral Assistance
- Washington Department of Licensing
2000 4th Ave W
Olympia WA 98502
Phone Number: (360) 664-6488
http://www.dol.wa.gov/business/realestate
[email protected]
- Washington Department of Licensing
- Business Categories
- Timeshare Cancellation, Timeshare Advocates
Alerts
See What BBB Reports OnGovernment Action: BBB reports on known government actions involving business’ marketplace conduct:
The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.
On September 28, 2021, in the State of Washington King County Superior Court, the State of Washington (the “State”) and Reed Hein & Associates LLC, d/b/a Timeshare Exit Team; Brandon Reed; Trevor Hein; Makaymax, Inc.; and Hein & Sons Industries, Inc. (the “Defendants”) entered into a consent decree to settle Case No. 20-2-03141-1 SEA that commenced on February 4, 2020 against the Defendants pursuant to the Consumer Protection Act, RCW 19.86, the Debt Adjusting Act, RCW 18.28, and the Credit Services Organization Act, RCW 19.134.
The lawsuit alleged that Reed Hein deceptively advertised a 100 percent money-back guarantee. In reality, many consumers have struggled to obtain refunds, and are still denied refunds even after Reed Hein & Associates LLC has failed to deliver for years. Under the terms of Reed Hein’s guarantee, customers who are facing foreclosure or were already foreclosed on are not entitled to their money back, because Reed Hein considers foreclosure a successful outcome despite the potential negative impacts. The lawsuit also asserted that Reed Hein did not possess its claimed expertise in exiting timeshares, exposing its customers to unanticipated negative consequences. Instead, Reed Hein’s business model was to outsource nearly everything. Experiences vary from customer to customer — sometimes Reed Hein hires an attorney or sometimes a transfer company (a company that may find someone to take over the timeshare). Because Reed Hein lacked expertise in timeshares, and sometimes has no contract with their vendors governing the vendors’ conduct, Reed Hein & Associates LLC often did not know whether the vendor is pursuing an effective or legal course of conduct to get the customer out of their timeshare. Reed Hein had contracted to provide more than 41,000 timeshare exits across North America. Of those, more than 16,000 are still pending — thousands of which have been pending for three years or longer.
The consent decree orders the Defendants to pay $2.61 million to the State of Washington. If Reed Hein & Associates LLC violates the terms of the consent decree, it will be required to pay an additional $19 million — a total judgment of $22 million. Reed Hein also retracted and apologized for statements made in response to the Attorney General’s lawsuit.
The Attorney General’s Office will use Reed Hein’s $2.61 million payment to provide restitution to Washingtonians harmed by Reed Hein’s timeshare exit scheme and for partial reimbursement of his office’s litigation costs. The amount of restitution each individual receives will depend on the number of claims and the severity of harms suffered due to Reed Hein’s conduct.
In addition, Reed Hein is required to:
• Discontinue certain advertising and sales representations, including that Reed Hein “forces” or “compels” resorts to take back timeshares and that Reed Hein does not sell its customers’ timeshares, both of which are not the case.
• Discontinue certain damaging “exit methods” including transfers that are done without the knowledge or consent of the timeshare resort.
• Disclose to customers that some “exit methods” may lead to foreclosure and provide opt-out and refund options.
• Disclose some of its business practices to consumers, including that customer “files” may be outsourced to third-party vendors.
• Make sure at least 20 percent of each customer’s payments is set aside for refunds.
• More readily provide refunds to customers, including a partial refund if the customer is not out of their timeshare three years from the date of contract.
• Retract and apologize for certain public statements made since the filing of the lawsuit.
• Post an announcement providing a link to the consent decree, which must remain on Reed Hein & Associates LLC’s website for the duration of its operation.
This consent decree or the fact of its entry does not constitute evidence or an admission by any party regarding the existence or non-existence of any issue, fact, or violation of any law alleged by the state.
The Attorney General’s Office will implement a claims process to determine how to distribute restitution to consumers. The amount of restitution each individual receives will vary, depending on the number of claims and the severity of harms suffered due to Reed Hein’s conduct. Factors the Attorney General’s Office will use to determine the amount of restitution will include: whether the customer received any money back, whether their “file” is still pending with no hope of an exit and whether the customer was subject to particular damaging “exit” practices.
The Attorney General’s Office will proactively reach out to Reed Hein customers when the claims process is finalized using the contact information it received from Reed Hein.
Washingtonians wishing to be notified when the claims process begins can email [email protected].
For more information on this action, please visit this link on the Washington Attorney General’s website: https://www.atg.wa.gov/news/news-releases/ag-ferguson-reed-hein-pay-261-million-resolve-timeshare-exit-scheme-lawsuit
Pattern of Complaint
On November 28, 2018, BBB recognized a pattern of complaints from consumers regarding contract, customer service, and guarantee or warranty issues. Consumers allege the business does not provide adequate updates regarding their cases and does not provide the “100% guarantee” refund.
On December 7, 2018, TimeShare Exit Team responded to BBB and is working with BBB to address these concerns.
Accreditation
This business is not BBB Accredited
Years in Business: 12
BBB Rating
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