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ComplaintsforHer Interactive
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have purchased online games with this company which were downloaded to my device. These costs were equal to ****** plus taxes.When my computer crashed, I had saved the files onto a flashdrive as instructed and attempted to download them to my new computer. The files transferred were listed as "read only files" and could not be re-downloaded when I got my new computer. I contacted customer service and they refused to let me re download games I had purchased for ****** except for two games (excluded from this price). They would not extend my download for any other purchases equaling ****** and said I needed to purchase "extended downloading" which is about **** per game, which is about ****** total! Games purchased should be games kept in possession. Not for the individual to be scammed later on for further profit if one's operating system should fail.This is a company that has been failing in profit as of late because they went under new management. They had a loyal fan base for excellent games and then scammed their following by producing a terrible, glitchy game that was overpriced.When I tried to recover their early games I had purchased, they want me to pay "extended download service".This is outrageous.Please have this company refund my games worth ****** or extend the download so I have access to them.Thank you.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.