ComplaintsforCharter Boat Bed and Breakfast

• Initial Complaint

  08/03/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I booked overnight accommodations at the Charter Boat Bed and Breakfast for the evening of July 26, 2022. Upon entering the room there was a very strong odor, that smelled like a combination of cat and cigarette smoke. I opened the window and vacated the premises hoping the smell would dissipate. I also texted Ms. *********************** asking if a fan was available. She stated one was not and suggested leaving for a couple of hours and returning later when the room would be cooler and the windows could be opened. I explained the concern with the odor, a problem Ms. ********************** stated did not exist. I engaged in a text exchange with Ms. *********************** in which I thought we agreed that by vacating the premises and having been in the space for less than a half an hour, a refund would be issued. In further text exchanges on July 27, Ms. ********************** stated that no refund would be issued and that there was no previous complaint about smell. Both my daughter and I found the smell to be very strong and untenable. Additionally, the carpet had stains and there was no lock between the B&B room and what appeared to be the rest of the house. Ms. ********************** states that her refund policy is clearly outlined on her website. However there was no way that we could know of the strong odor prior to arriving on site.

  Business response

  08/05/2022

  My response is contained in my text responses to the complainant. 

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

  My response is contained in the texts with the complainant. 

   

   

   

   

   

   

   

  Business response

  08/15/2022

  As I have said my response to this complaint is in the text responses you have as part of the complaint. Those texts are well stated and quite clear and should provide any clarification you need. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩