ComplaintsforFamily Care Network PLLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On June 27th 2024 I attended an appointment at ************* Family Physician under Family Care Network, and was informed of two bills from July and August of 2023, of which I had received no notice of nor was I told during the several doctor visits between then and June 27th 2024. I was given different totals by the front desk, billing, and administration. The June charge got covered by my insurance which left an $82 charge for August. I went to pay that total, when suddenly there where two $80+ charges. Admin apologized for not seeing the second charge during the several phone calls I placed to verify totals. That, in addition to two self pay bills being sent to me this year after being told I paid in full, only to receive bills with an explanation of 'paperwork had to be changed after you left the office', has me concerned about fraud or at very least negligence. It might be a small amount of money to them, but it's a lot for me.Business response
07/11/2024
We regret to hear that one of our patients did not have a positive experience at Family Care Network. The *************************** has been notified and will reach out to the patient directly to reach a resolution, in accordance with healthcare privacy regulations. Thank you.Customer response
07/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Not really, but I guess there's nothing that can be done about it. Family Care won't need to provide me services as I will go elsewhere.
Sincerely,
***********************************Initial Complaint
08/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On June 16, 2022, I went to Birch Bay Family Medicine (a part of Family Care Network) at *************************************************************, and saw ********************************, ARNP, for a well woman exam. I had scheduled it as preventive care, and that was what I expected. I told ******* that I hadnt had a well exam in over two years. She didnt really examine me. She didnt have me disrobe, there was no breast exam, she didnt look into my eyes, ears, mouth, etc. They did weigh, take my temperature, and check my heart rate. Then she talked to me for about 20 minutes to get information about my health. I received a bill for $303.50 (after a $59.50 Premera discount because she is in-network). I called the clinic and talked to ***, who told me I would need to talk to the billing office. I called the billing office, and was told they could do nothing because of how the visit was coded, and that Id need to talk to the clinic to get them to re-code it. I called the clinic again, this was all on July 8, 2022, and *** told me she would let ******* know. I heard nothing back from the clinic or the insurance company until this week when I received another bill for $303.50. I went to the clinic in person today and talked to ***, who get ******** to look into it. ******** told me that they cant code it as a well visit, because it was a new patient visit establishing care. I expressed my disappointment, told them that I wouldnt be coming back, and that I intended to file a complaint with the BBB.I do not believe I should have to pay them $303.50 for this visit. First of all, because it wasnt really even an exam, and secondly because preventive care is supposed to be free to the patient.This is the first time I have ever filed a complaint with the BBB.Thank you,Caprice Pine ************ ******************** Patient ID#: ***** Guarantor ID#: ****** Bill *** Code: DMQKZPBusiness response
09/02/2022
We regret to hear that one of our patients did not have a positive experience at a Family Care Network clinic. The practice manager has been notified and will reach out to the patient directly to reach a resolution, in accordance with healthcare privacy regulations. Thank you.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.