Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought their Histamine Digest on a recommendation and within three hours of taking it my blood pressure resting was 170/110 and my heart rate was 140 all just sitting around doing nothing. I went and dug through the reviews on Amazon while I was sitting in the *** ********************** To find this is happening to other people. And if you read the reviews of people who had taken it for a long time they say at one point the pills went from being filled with brown pellets to a white powder and when it became the white powder it started causing all kinds of health issues ranging from ** and HR spikes to nausea and vomiting. People speculate they are no longer providing whats on the label and people have no idea what they took. Theyve also shut down the refund option on Amazon so you cannot even contact their customer service and I couldnt find a contact on the companys Amazon page.
Business response
04/08/2024
Hello,
We are terribly sorry to hear about the reaction you experienced with our Histamine Product. We understand that our products may not be suitable for everyone, which is why we offer a 60-day money-back guarantee.
If you purchased the product on Amazon, please reach out directly through your Amazon account to the seller pattern for a refund, or you can contact their customer care team via email at ***************** While Amazon does not allow returns on consumable items, if you contact them directly at Pattern, we will honor our 60-day return policy.
We would also like to assure you of our commitment to safety and quality. In the past three months, our facilities have been inspected and have passed *** and GMP certifications. We take our customers' health very seriously and ensure that our products contain only the ingredients listed on the label.
Regarding the changes to our product, in 2020, we updated the formulation to remove the microencapsulated beads. This was part of an effort to improve the formula and use cleaner, simpler ingredientsnow just microcrystalline cellulose and ascorbyl palmitate, housed within a vegetarian capsule. Additionally, the bottle is now lined with a desiccant to further protect the ingredients from moisture.
Thank you for bringing your concerns to our attention, and please don't hesitate to reach out if you have any more questions or need further assistance.
Warm regards,
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.