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Find a Location

Keeping Comfort has 1 locations, listed below.

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    Business ProfileforKeeping Comfort

    Heating and Air Conditioning

    Current Alerts For This Business

    Licensing:
    BBB confirmed that Keeping Comfort had not obtained a necessary license from Washington Department of Labor & Industries. BBB encourages you to contact the following agency or agencies to confirm this information: - http://www.lni.wa.gov - 800-647-0982

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    12509 219th Ave E, Bonney Lake, WA 98391
    BBB File Opened:
    4/11/2023
    Years in Business:
    3
    Business Started:
    7/23/2021
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Michael Pelkey, Managing Member
    Contact Information

    Principal

    • Michael Pelkey, Managing Member

    Customer Contact

    • Michael Pelkey, Managing Member

    Industry Tip

    BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

    Customer Complaints

    0 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Kaiser S.

    1 star

    06/18/2024

    I would never recommend *************************** under any business name or license!Why? ************************* business Keeping Comfort LLC was originally assigned as a contractor by my home warranty company. When they would not approve the replacement of my furnance, we got him to provide a quote for installing a new furnace, add a heat pump for air conditioning, and add a new air conditioner to the existing furnace on the other side of my house. We thought it was fantastic to support a small business that was just establishing itself where we were paying the owner to do the work with his own hands. $8K later, and we find out that not only did he not complete the installation for both the heat pump and the new a/c, he also did a bad job. We had to pay over $1K out of pocket to fix his mistakes. Mistakes like permanently closing the filter replacement trap WITHOUT a filter in it and not telling us there wasn't a filter. Mistakes like not connecting the new AC to drain the condensation, it freezing up and flooding water in to the electric box and permanently killing the panel so that neither heat nor AC would work. Those are just two of the incomplete or incorrect things he did. We tried so hard to give him the chance to finish his job and correct anything that might've been lingeting. We gave him so much encouragement and ***** matter how many times he no showed or came 8 hours later. He never came when he said he would, and wouldn't return emails or phone calls or text messages WHILE he was doing the install. Much less in the weeks and months after he made many promises to come back and finish the job. When he finally responded months after promising to come back, it was to tell me that he closed his business and let his license expire over a child support battle. He promised to come the next day to fix it without his license and we never heard from him again. And he only responded after I threatened to report him to the **** L&I and leave bad reviews.

    Local BBB

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