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ComplaintsforNu-Life Landscapes LLC
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Complaint Details
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Initial Complaint
05/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Breach of contract. Hired company in Oct ********************************************** 2-3 weeks. Took over 4 months for work to be completed. In March of 2022 they planted approx 15 trees. The owner told ** there was a 1 year guarantee on the trees. Within 2 months 4 of the trees died. We asked for them to be replaced. The owner then said HE had a year to replace them. It took until Nov of 2022 to replace the trees. The original trees planted were 6 feet or taller. They tried to replace one of the trees with a 3 foot tree. I told them that was unacceptable. I wanted the same size tree planted since that was what I paid for. They replaced another 6 foot tree with a 4 foot spindlely tree that wasnt even the same species. Another issue is that we had ground cover planted on our hill. After everything was planted we found out that they planted two different types of ground cover . Now half the hill is planted with one kind of ground cover and the other half is planted with another. The crew chief said they would fix it and after calling and leaving messages and also texting theyve never returned or responded to us. The third major problem we have is that when the owner graded the area for the lawn he either did it incorrectly or didnt put in the right kind of drainage system. When it rains or our sprinklers are turned on water pools on the left side of our yard turning our lawn into one big mud area. The planting beds to the left of the mow curb end up having water pool the length of the yard. We mentioned this several times to the crew chief and he explained what they needed to do to fix it but once again they never came out to repair the problem and have refused to return our calls or texts.We paid over $45k for the landscaping. A proper resolution would include replacing the dead trees with the same size and species of tree, improving the drainage of the areas where water is pooling, and blending the two different ground covers so it looks uniform.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.