Reviews

This profile includes reviews for Astound Broadband powered by Wave's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Astound Broadband powered by Wave has 30 locations, listed below.

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  Astound Broadband powered by Wave

  24171 NE State Highway 3 Belfair, WA 98528

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  Astound Broadband powered by Wave

  353 NW 2nd Ave Canby, OR 97013-3625

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  Astound Broadband powered by Wave

  40 NE Spring Ave Depoe Bay, OR 97341-1963

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  Astound Broadband powered by Wave

  36653 Highway 26 Sandy, OR 97055-7210

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  Astound Broadband powered by Wave

  430 S Bridge St Sheridan, OR 97378-1810

Review Details

• Review fromJeremy F

  Date: 03/29/2025

  1 star

  Jeremy F

  Date: 03/29/2025

  Liars and thieves. Astound broadband powered by wave. I'm located in *******, **********. Phone *** lowered my monthly payment because the price doubled overnight. *** said pay 140 today and that will cover Jan-Mar. Now I have a bill due for March. It was on a recorded line but they won't review to hear and honor what the *** told me on the phone. Shady. Bad customer service.

  Astound Broadband powered by Wave

  Date: 04/01/2025

  Hi, ******! Thank you for reaching out and sharing your experience with Astound. It's important to us that we address your billing concerns and work towards a resolution. Please email us at ********************** with "BBB Review" the subject so we can review your account together. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******

• Review fromJennifer J

  Date: 03/07/2025

  2 stars

  Jennifer J

  Date: 03/07/2025

  The service itself is pretty good actually. I've been with Wave- now Astound for several years. I used to recommend them. HOWEVER. Every year they jack the price up. Not by a little. I can call in and get the price dropped back down but there are always fees. I call it the yearly BS fee. Usually $40-$60. This adds up and I'm kinda tired of it, hence the review. They were warned. Example. Decembers bill was ~$60. Januarys bill was ~$90. I called in and got it back down to $60 for February, but it cost me $40 to do so. Now they talk a circle and call it something else but it is what it is. Billing is always circle talk. Bills and months never line up - it's like they have their own special calendar so give that up. So while the service is pretty good and I would like to keep it, as they have been warned, there are other providers in my area and if they don't stop with the stupid fees, I will go else where.

  Astound Broadband powered by Wave

  Date: 03/12/2025

  Hello, ********! Thank you for reaching out to Astound Broadband. We strive to provide affordable service and convenient billing. It would be a pleasure to personally review your account with you. Please email us at ********************** with "BBB Review" the subject so I can better assist you. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being part of the Astound service family! -******

• Review fromANTHONY M

  Date: 02/21/2025

  1 star

  ANTHONY M

  Date: 02/21/2025

  Awful, Since they are the only cable option in **********, wa I am stuck and they know it. I was with wave and the company before wave and now with Astound which was another merger. more than 30 years. Always raising rates. they give deals to new customers but dont care about old customers. I have to get Loyalty credit that is only good for a year that I have to call and renew. If I dont my bill goes up *****. They dont publish online or on statements when the 1 year credit goes away so I have to see my bill go up then call and get it undone. They are hoping I dont notice the increases. Astound is not that reliable and goes down too often. Also, people have to complain about the down time before they credit for days of downtime. *** price keeps raising. They have a monopoly so they dont improve. The email program is old too. I also pay for High speed but they will nickel and dime you if you want HDR. I live in a circle in ********** but yet I have to use a signal booster on my cable because they put too many houses on the nodes and wont improve it.

  Astound Broadband powered by Wave

  Date: 02/25/2025

  Hi, *******! Thank you for reaching out to Astound Broadband. We take great pride in offering competively-priced, stable service. It is important to us that you are fully satisfied with your Astound connection. Please email us at ********************** with "BBB Review" the subject so I can better assist you. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being part of the Astound service family. -******

• Review fromKristen P

  Date: 01/04/2025

  1 star

  Kristen P

  Date: 01/04/2025

  Awful!When I signed up they gave me free **** for three months, including a **** box. I cancelled the **** before the free trial period was over. Four years later I moved and I find out they have been charging me all this time for **** equipment rental at $3 per month, and since I don't have the equipment any longer they are charging me $75 for not returning it when I moved. When I talked with them about it they said: "You may not have had ****, but you were renting the equipment, so we are charging you $75 per month for not returning the equipment."They also keep raising my monthly rate again and again and again.

  Astound Broadband powered by Wave

  Date: 01/08/2025

  Hello, *******. Thank you for reaching out to Astound Broadband. I see you have some equipment-related billing concerns as well as concerns regarding your monthly rate. I'd be glad to review your account with you. Please email me at ********************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******

• Review fromCarly S

  Date: 12/27/2024

  1 star

  Carly S

  Date: 12/27/2024

  AVOID! Customer and internet service is terrible! They constantly try to raise your rate, especially if you are on auto pay, for no reason! Service, speed and equipment dont get improved or updated, they just try to make you pay more for the exact same spotty doesnt work half the time service. GO SOMEWHERE ELSE! They put on one-time charges as often as possible and randomly with little explanation or valid reason.

  Astound Broadband powered by Wave

  Date: 12/28/2024

  Hello, *****! Thank you for reaching out to Astound Broadband. One of our priorities is to ensure that our customers have competitively-priced, stable service at all times. Let's take a closer look at your account together. Please email me at ********************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******

• Review fromMichael Z

  Date: 12/26/2024

  1 star

  Michael Z

  Date: 12/26/2024

  Do not use astound broadband! They will s**** you over and over and over. They promised me 3 years of service at a good price so I went with them. After 1.5 years they raised the rate then promised it would be good for another year. Lies, after 8 months "the price of the plan went up." So in 2.5 years my bill went from $60/month and then was supposed to yo yo $85/month after 3 years was at $133/month after on 2.5 years. So of course I found a different provider and canceled there service. Well here they come again 2 months after not having their service at all and paying my final bill they are saying I owe them for a month of service I didn't have. So I asked that it be removed since the person in store when I returned all equipment and finalized the amount due to close out the account and confirmed payment told me I didn't owe them anymore money. They just threatened to send bill to collections if I didn't pay it. Honestly this is the sleaziest company ever and I used to have ********

  Astound Broadband powered by Wave

  Date: 12/31/2024

  Hello, *******. Thank you for reaching out to Astound Broadband. We're sad to hear that you are no longer a member of our service family. I understand you have some billing concerns, and it would be my pleasure to review your account with you. Please email me at ********************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for the time you spent with us as a valued Astound customer. We hope to serve you again in the future. -******

• Review fromTracy P

  Date: 12/24/2024

  1 star

  Tracy P

  Date: 12/24/2024

  It's the day before Xmas eve and they disrupted my service. Wow. I have been trying to catch up with payments these last 3 months as I accidentally missed a payment. I paid a past due balance of around $90 in Nov. While planning to pay what would be the last due balance of $102 this month. HOWEVER - I received a bill 2 weeks ago for $300 with current charges in the amount of $198! $107 of which was listed as "One-time Charges". Then just yesterday, to my surprise, I received another bill totaling over $430, with a past due balance of $298!!!! Today they cut my service. I have no other options and no one to contact as it is the holiday. What a rotten thing to do right before Xmas. It appears that they not only wrongfully charged me over $100 but also expedited the current bill so that they could shut off my service. At this point, I'd rather just not have an service at all than to deal with the stress this company has caused me. If I had any other options at all, I'd take it, but alas they have the monopoly on internet in my area.

  Astound Broadband powered by Wave

  Date: 12/26/2024

  Hello, *****. Thank you for reaching out to Astound Broadband. I understand that you have some billing concerns. It would be my pleasure to review your account with you. Please email me at ********************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being part of the Astound service family! -******

• Review fromSyed h

  Date: 12/12/2024

  1 star

  Syed h

  Date: 12/12/2024

  Worst internet provided. They jacked up their price and extremely poor service. Most of the time outages after outages. They never notify the outages. When you call them, a big wait time and rude customer service. When you start your frustration, they just turn off the calle

  Astound Broadband powered by Wave

  Date: 12/17/2024

  Hello, ****! Thank you for reaching out to Astound Broadband. We strive to provide the best experience for our customers, and that includes offering competitively priced, dependable service and excellent customer care. Let's review your account together! Please email me at ********************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account. Thank you for being part of the Astound service family! -******

• Review fromNeal Z

  Date: 12/11/2024

  1 star

  Neal Z

  Date: 12/11/2024

  Expensive compared to other companies. When I reached out to their support, they just tri d to sell me more service's or suggested I get a lower speed to save money. Would not offer anything else. Which is sad as I have had ******* and others and they would offer good standing customers discounts. The *** refused to do anything but sell me more services or lower my speeds. I have been a customer for over 4 y ars now. Going to look for another provider and suggest anyone sleep to find someone else. Their current prices are higher then most others.

  Astound Broadband powered by Wave

  Date: 12/17/2024

  Hello, ****! Thank you for sharing your feedback with Astound Broadband. As a consumer myself, I know how important it is to use services and products that fit into my budget. I'd be glad to review your account with you to make sure you're getting the best value possible. Please email me at ********************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******

• Review fromP. P.

  Date: 12/09/2024

  1 star

  P. P.

  Date: 12/09/2024

  Dishonest during installation. Now I'm trapped. Install tech and new service **** lied. Disappointed. 1st time customer. Forced onto ******************** at new rental condo. Intermittent connectivity. Mayhem in being able to provide consistent and accurate information. 1) Install techs stuffed me with services--said my current modem-router wouldn't work even though it worked 24 hours prior at the old apartment and lied that my new coaxial cable wouldn't work despite a very short distance and needs for a 2-bdrm condo. 2) Install techs and phone *** during time of install didn't give the me the new customer promotion nor present all of the options. The price for 600mbps was so ridiculous that I chose 300mbps so as to figure out options later rather than in the midst of install and moving chaos. Apparently, I am ineligible for new customer discount because of what I was coerced to take over the phone during installation. 3) Intermittent connectivity. No kidding. My family has experienced dropped connection several times a day some days. 4) We don't consistently get 300Mbps speed...so if they allegedly offer higher speeds, why can't they at least deliver 300? 5) I get different answers from each person I speak with except the consistent one that I am not allowed to have the new customer promotion despite being a new customer. SADLY, LIKE AN ABUSIVE BOYFRIEND, I can't get out from Astound unless I break lease on my new rental condo.

  Astound Broadband powered by Wave

  Date: 12/13/2024

  Hello, ******! Thank you for reaching out to Astound Broadband. It's important to us that as a new customer you are fully satisfied with your experience. I'm disappointed to hear that it hasn't gone as smoothly as we would have expected. Let's review your account together so we can get these issues resolved. Please email me at ********************** with "Attn ******" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******
  
  

  P. P.

  Date: 12/21/2024

  Astound customer service still is giving me conflicting answers and isn't righting the wrongs. I recently got a reply, "After being a customer for 30 days, a customer is no longer eligible to switch packages to another new customer offer." Well, then how does ******************** address the 3 calls I made within the 1st 30 days where I was DENIED switching to new customer promotions? ******************** is acting fraudulently. I get denied in the first 30 days...and then am told that they won't rectify the situation since it has been more than 30 days. Fraud, fraud, fraud. If I could leave you I would. But you hold the contract at this condo complex and have entrapped me.